Senior Delivery Manager
Beyond is a design and technology agency made up of passionate people focused on creating and delivering beautiful experiences for clients including Google, Montblanc, Facebook and The Royal College of Art.
If you're looking for an environment where you can apply your skills with curious and inspiring people whilst learning new areas, Beyond is the perfect place for you.
Everyone is focused around making the best work and the agency is built around this; from our structure to process, training, culture and the way we engage with our clients. It is all about Making It Better.
Role Overview
Beyond is looking for an experienced Senior Delivery Manager to help lead some of our most critical and complex agency projects from our London studio. As the heart of a project team, you will keep the focus and momentum going while enabling a team of skilled people to deliver value. As a Senior Delivery Manager you will manage all factors that govern project success to ensure delivery within time, cost and quality parameters.
Beyond’s Senior Delivery Managers are experienced and adaptable individuals who can lead large, multi-disciplinary teams to deliver complex projects. You will facilitate, advocate, unblock, partner with and drive high-quality delivery of work with your teams.
As a Senior Delivery Manager you will be responsible for managing the execution of digital projects from conception through delivery, including managing scope and resources, scheduling, budget tracking, the development of project plans and providing status reports.
As a Senior Delivery Manager at Beyond you’ll:
- Lead large and complex technology/web projects, with significant budgets and multi-disciplinary and globally distributed teams.
- Manage and deliver multiple work streams for various types of digital projects within an account to agreed scope, timings, budget and quality.
- Work with internal teams to help define project scopes, resource requirements and cost estimates for projects.
- Be the hub of communication for the project - in regular contact with internal and external team members engaged in delivering the project.
- Encourage and facilitate collaboration through thoughtfully designed ways of working on your project, from project governance, tool selection and setting of meeting cadence.
- Be the source of knowledge of your projects and know timings, key milestones, budgets, resourcing and risks.
- Assess the time and financial impact of changes and communicate to clients as appropriate.
- Push back when scope creep or suggested budgets are not realistic whilst understanding the constraints of the client. Be prepared and able to defend Beyond’s position and profit margin internally and externally.
- Strive for constructive outcomes and action-oriented goals in discussions and planning sessions.
- Participate in growth planning and new business scoping with client partners and stakeholders.
- Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. You’ll communicate regularly and don’t avoid difficult conversations.
- Never make promises you can’t keep, and always set expectations realistically.
- Ensure that internal and client sign-offs are obtained on all key project deliverables, and that you have an audit trail to protect yourself if things do go wrong.
- Manage conflicts and issues effectively, and seek guidance from your Project Director Manager on any potentially sensitive or difficult situations.
As a Senior Delivery Manager at Beyond, we’d like you to bring:
- 3+ years of experience in digital project or programme management.
- Evidence of the ability to lead complex digital projects through the full project lifecycle.
- Excellent understanding of the software development life cycle, with a focus on web and mobile technologies.
- Experience in using a wide range of project management tools, budget/time tracking tools and issue tracking software such as Confluence and Jira, with the depth of knowledge to recommend the right tools for a project.
- Experience in an agency environment.
- Broad experience in project management models and their application to different projects, including Agile, Waterfall, and Scrum.
- Effective stakeholder and client management.
- Experience of leading multi-disciplinary and globally distributed project teams.
- A passion for learning and staying up to date with the latest trends and developments in digital, your client’s industry and within agile project delivery.
- The ability to build deep and meaningful partnerships with your clients.
- The ability to forge pro