We are currently recruiting for a Spa Manager to join our new Spa amp; Gym opening at King Street Townhouse Hotel. Set in the city centre we are looking to offer luxury to our spa guests.
This is a fantastic opportunity for an experienced and passionate Spa Manager to join us and be a part of the journey of opening and developing our new spa. You will be responsible for recruiting and leading the spa team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience.
About THG:
THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 7,000-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe.
About the role:
- Provide hands on leadership, motivating the Spa team to deliver a 5 star luxury service, consistently going above and beyond guest expectations
- Responsibility of overseeing the gym floor team
- Drive the guest journey, mapping out what exceptional looks like and training the team to deliver
- Work with the ESPA team, managing the rollout of new product/treatment launches and team training
- Manage the Spa Reception, offering treatment information by phone/email and booking appointments
- Carry out tours of the spa, explaining facilities and services with spa guests
- Stay up to date with new and on-trend products/treatments, working closely with our GM to implement any new ideas
- Creation of spa packages for guests
- Management of the team rota
- Financial responsibility for the spa, including stock control and margins
- Be responsible for spa equipment, products and ensure the cleanliness of the reception area is kept to a high standard
- Set team and 1 2 1 objectives and manage the appraisal process
- Ensuring Hamp;S requirements are met
- Training new staff members in all aspects of treatments to the 5-star standard we require
- Attend ongoing training sessions for personal development and expand your knowledge of the brands and the business
- Oversee and manage the service in our champagne lounge
- Be a brand ambassador with expert knowledge about the brands and treatments the spa offer
- Delegating tasks to therapists and receptionists
Requirements
- Spa Management experience in a 5 star/luxury background
- Natural leadership qualities
- Excellent attention to detail and a willingness to push for continuous improvement
- Experience with ESPA, SkinCeutical and Hydra Facial advantageous
- Strong people development skills
- Effective time management skills
- Strong work ethic and optimistic attitude
- NVQ Level 3 Beauty Therapy or Equivalent
- Previous Beauty Therapy experience in a 5-star environment
Benefits
- Company Bonus Scheme
- THG Staff Discount for our brands
- Excellent Company benefits and ongoing training
Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse amp; inclusive environment and hence welcomes applications from all sections of the community.