THG is one of the world’s leading online beauty and well-being retailers, home to premium brands such as lookfantastic, ESPA and Myprotein. Our most recent acquisition, Eclectic Hotels, includes two of Manchester’s most impressive hotels, King Street Townhouse and Great John Street Hotel; both of which will enable us to deliver enhanced customer experiences, host influencer and brand-led events and create engaging content. This acquisition is a fantastic addition to our growing portfolio of luxury Beauty and Wellbeing brands.
Applicants must have previous experience and knowledge of food and beverage. The Food and Beverage Assistant will be responsible for working in all areas of food and beverage as needed to deliver an excellent guest experience. The ideal candidate must be able to work using their own initiative and be able to prioritise their workload. They will also be required to work a flexible shift pattern which includes evenings, weekends and bank holidays.
Responsibilities
- Able to work in all areas of Food amp; Beverage including Bar, Restaurant, Room Service and Conference amp; Events
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
Requirements
- Able to work under pressure
- Previous experience and knowledge of food and beverage
- Desire to learn new skills
- Experience working in a diverse environment
- Good communication skills
- Team-working skills
- People skills
Benefits
- Competitive Salary
- Amazing team culture with work and social events
- Access to wider THG group discounts - up to 50%
- Guaranteed hours
- Bonus Scheme