Salary: 27,000
Title: Team Leader (TL) - but we advertise it as Dark Store Shift Leader
The fastest human over 100 metres is Usain Bolt, the fastest land animal is a cheetah, the fastest car is a Bugatti Veyron EB 16.4 and the fastest grocery service is Weezy! (you can find out more about us below)
Why does this matter to you? Because you like fast things too. And convenience. But most importantly, you like being a part of an exciting, fast-growing business with loads of development and career opportunities that puts customer service at the heart of everything.
Due to internal growth, we are now recruiting for our store in Shepherds Bush!
Requirements
What you’ll do:
No two days are the same of course but you will expect the following to be typical:
- Supporting and driving the performance of your store/site by achieving our top two KPI’s - NPS (customer satisfaction) and Delivery Time
- Running slick shifts as a point of reference to your colleagues
- Reporting to your Store Operations Manager and working alongside two to three other Shift Leaders and anywhere from 10 to 30+ Customer Delivery Reps (CDRs) - our rider/couriers
- Stock Management and Ordering
- Handling customer queries and complaints
- Running and maintaining operational reports
- Implementing and facilitating processes and procedures and finding new/better ways to improve these
- Using the latest tech and software to manage all aspect of your site
- Rotas and schedules for your site
- Training new members of your team or supporting the training of newbies for upcoming sites
- Supporting new site openings once you have bedded in
- Sometimes get out on our e-bikes and e-cycles to deliver yourself
Who you are:
- You are customer obsessed
- Happy to work shift patterns of 5 days out of 7 with shifts starting as early as 7am or finishing as late as midnight
- Comfortable with using the latest apps and various software tools (we are not a pen and paper type of business) with an analytical mindset
- You may have previously worked in a warehouse environment or retail or anywhere where you manage teams, deal with stock management, rotas and handling customer complaints.
- Even better if you have experience of picking, packing and working with delivery services such as Deliveroo, Uber eats and the like!
- Lastly, you’ll be comfortable working in a start-up business with all the chaos and ambiguity that comes and will see great opportunity to be a part of implementing some of the slickest processes and procedures as you make your mark and grow your career.
Who we are:
We are the UK’s first on-demand grocery delivery service and we have dark stores (like tiny supermarket warehouses of fulfilment centres) in various neighbourhoods and our customers use their Weezy app to browse our range of groceries and essentials, add to their basket, pay and we deliver them to their door steps in minutes - we aim for 15!
Benefits
What's in it for you:
- Huge potential for progression and promotion - as we grow, new opportunities become available to grow your career here with us, get in early and shape your career and the future of Weezy
- Being part of something bigger than just another job in a fulfilment-centre, you are about to join a last mile rocket ship and your excellence will be a key contributor.
- Supportive mentoring - we have a wide team full of great knowledge and experience from some of Europe's most impressive organisations - we always welcome you to take the lead in your growth
- Salaries as listed above with performance based reviews, at Weezy, performance equals reward, which means nothing but you will influence your growth.
- 25 days’ holiday plus all bank holidays - bank holidays to be taken in lieu
- Matched 3% pension plan employer contribution
- Healthy Lamp;D budget to spend on your personal career development
- Socials that keep you in touch with everyone in the company