Customer Success Team Member Admin Team Member
PensionBee, United Kingdom
Job Description
- Help us to make pensions simple and engaging
- 25,389 base salary, annual bonus + equity
- Moorgate, London / Remote work available
ABOUT OUR TEAM
Our Customer Success Team goes above and beyond to ensure customers feel supported, and their move to PensionBee is as smooth as possible. The scope for the role is varied depending on your strengths and interests.
You may find yourself using your eye for detail and exceptional organisational skills to demystify the administrative tasks that go into a successful transfer. Through working exclusively with certain pension providers, you'd make sure we’re always on the ball, and able to jump over any hurdles they place in our way.
Alternatively, you might be on hand to give our customers some love, handling any queries they may have and making sure they’re always kept in the loop, using your excellent communication skills, drive and compassion to take the pain out of pensions!
We are currently hiring for the following positions:
We are currently hiring for Customer Success Team Members. The Customer Success Team comprises of a number of roles, which align closely with our 5 company values of Love, Honesty, Innovation, Simplicity and Quality. These values guide our everyday decisions and provide a framework for us all to live and work by.
If you are driven by customer service excellence and can inject passion into pensions, this team could be for you!
In our BeeKeeper role, you will support our customers with their variety of pension related queries, in a straightforward and jargon-free manner.
Our Nectar Collectors look after the crucial business of transferring our customer's pensions for them. Whether you prefer to be in direct communication with our customers or working behind the scenes, we have the role for you. We prioritise our customers and their needs and we are dedicated to making their lives easier. We are, therefore, on hand via email, phone and live chat to ensure our customers receive a quality service in a simple and transparent manner.
Our BeeKeepers and Nectar Collectors work closely together in small Hives to ensure our customers receive the best service possible throughout the entire onboarding journey and beyond
Requirements
- Exceptional attention to detail
- Strong work ethic and a team-oriented spirit
- Good problem solving skills
- Excellent written and verbal communication skills
- Clear written and spoken English
- A confident, personable attitude
- Prior Knowledge of the pension market is advantageous, but not required, as full training will be provided
We welcome all candidates and are proud to have been awarded Diversity amp; Inclusion Champion at the Tech Marketing amp; Innovation Awards 2019. We believe the right drive is often more important than the relevant experience or degrees. So if you have an interest in the role and are passionate about what we do, get in touch.
We want everyone to be able to access the same opportunity, and some people might need extra support to have this access. If there’s an adjustment we can make that would help you perform to the best of your ability during the application process, like using a computer during a task instead of writing by hand, or booking in time for a longer interview, please let us know. The right drive is often more important than the relevant experience or degrees. Our team are now predominantly working remotely, however we have a Critical Task Unit that works in the office on those tasks that can't be completed from home. We're looking for candidates to join in both areas. So, if you have an interest in making a difference and are passionate about what we do, get in touch.
Benefits
- Two-year role with continuous training and opportunities to progress your career (90% of our Junior Management Team first joined in a Customer Success or Admin Team Role).
- Competitive salary, end of year bonus and equity scheme
- 25 days annual leave (5 extra days for parents and generous Maternity, Paternity amp; Adoption Leave).·
- Perkbox, UK Healthcare Cash Plan and Income Protection Insurance
- Regular company-wide sessions: CEO Session, Show amp; Tell and Lunch amp; Learn, giving you an opportunity to share your ideas and learn about other areas of the business.
- Regular socials: virtual parties and more!
- A warm and motivated team working to make a real difference for our customers.