Customer Success Associate
28 - 32k, plus Equity.
Home based
About Vestd
Vestd is the UK’s original share scheme platform for startups, scaleups and SMEs. Our mission is to encourage founders to use equity as a lever for business growth.
We are an innovative, fast growing fintech startup with big ambitions, and our team is on a mission to increase equity inclusion.
Requirements
About the Role
The Customer Success Team at Vestd is growing and looking for a Customer Success Associate to come onboard and deliver a first class service to a rapidly expanding client base. With a passion for delivering customer experience; you will be instrumental in ensuring all our platform users are nurtured and supported to secure Vestd’s future and reputation within the industry.
Having already experienced working within the SaaS industry, you will be confident to hit the ground running and helping customers with all aspects of setting up their share schemes on Vestd’s platform. This will include; generating customer valuations for agreement with HMRC, onboarding new customers and offering ongoing support with their schemes and the platform itself.
An eagerness to learn and be an expert at all things technical and ‘Vestd’ will be crucial as you work closely with the Customer Success Lead and other internal stakeholders to identify opportunities for improving our processes to drive customer success and retention. Vestd is a place where your voice will be heard, and we strongly encourage all employees to be active in the development of our product and service.
About You
You’ll be excited about joining a fast growing, technology business within the fintech industry. You’ll appreciate being part of the company as it scales-up, with an openness and enthusiasm to work on all components of our service; from app support to identifying opportunities for improving services, spending large portions of time crunching numbers in spreadsheets to speaking to customers and gathering information.
You’ll be detail driven and enjoy deep diving in our data and often complex legal documents, and in return you’ll learn a huge amount from people who have decades of combined experience building successful businesses.
About Your Skills and Experience
Bonus skills and attributes
Benefits
What you can expect
Vestd is a fast-growing, ambitious and progressive startup. We are a diverse team with a strong work ethic and plenty of hunger to win..
Customers love our innovative product and the support that they receive, which makes working here very rewarding.
You’ll learn a huge amount from people who have decades of combined experience building successful businesses.
Our team works remotely, so you will have a lot of flexibility in terms of where and how you work (dependant on role). What matters most is your contribution. We will give you as much support as you need along the way, though you should have a strong desire for autonomy, which is one of our company values.
Why work for Vestd?
Your work will make a huge impact and your voice will be heard. Here are some of the main reasons why people like working at Vestd: