This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.
PURPOSE OF THE ROLE
This is a widely varied role, providing support across all KINTO Operational departments when required due to Holiday, absence and general workload.
Premier To ensure all vehicles service, maintenance and repair is booked to the manufacture service schedule, to the client requirement and within our preferred network.
Downtime To pro-actively monitor and manage all vehicles off road (VOR) as well as having close regular dialogue with garages so that each vehicle is repaired and reunited with its driver as quickly as possible.
Incident Management To assist customers who have reported damage to their vehicles (FNOL), whether that be from a major incident such as a Road Traffic Incident, or minor damage such as car park scrapes.
Fleet Admin Dealing with all aspects of admin relating to our Units in Operation
Remarketing - To perform Remarketing administration processing responsibilities in a timely and accurate manner.
KEY RESPONSIBILITIES
Premier Team: -
· Provide a point of contact for a range of customer queries via telephone and email
· Making electronic bookings for vehicles’ service, maintenance and repair work.
· Liaise with internal departments and external partners to resolve customer queries in an effective and efficient manner.
Downtime: -
· Provide a point of contact for a range of customer queries via telephone and email
· Pro-actively monitor and manage Downtime on KINTO Fleet vehicles during service, maintenance and repair work.
· Liaise with internal departments and external partners to resolve customer queries in an effective and efficient manner
Incident Management: -
- You will be speaking to customers on the phone, as well as dealing with repair centres, body shops, and mobile repairers. You will also work with our third-party accident management supplier to provide a seamless service for our customer.
- You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.
Fleet Admin: -
- Processing of all types of fines, Congestion Charges, Ultra Low Emission Zones (ULEZ) charges and Clean Air Zone (CAZ) charges
- V5 Management, including Cherished Plates
- Relicensing of vehicles on fleet
- Motor Insurance Database (MID) Management
- MOT amp; Service reminder Management, Recall Management
Remarketing: -
- Requesting and Managing End of Contract (EOC) Inspect amp; Collection (Iamp;C) Requests
- Weekly Stock Reconciliation ensuring all assets are accounted for
- Publishing of vehicles for sale
- Assist in the Customer Monthly Reports ensuring monies are paid
- Assist in the production of end of contract charges ensuring accuracy amp; revenue
- Produce Driver Sales quotations and manage subsequent enquiries
- Assist in the accurate and timely production of Remarketing reports and forecasts
General: -
- The ability to cover all roles and support the team, ensuring we meet department targets and objectives.
- Effective liaison with internal and external stakeholders amp; customers, delivering a service with Care, Warmth and Pride
Requirements
ESSENTIAL SKILLS
- Resilient and resourceful with good organisational skills and the ability to communicate effectively at all levels
- Strong customer focus, first time resolution
- Effective complaint handling
- Organised to manage own workload
- Problem solving, solutions focused
- Self-motivated with enthusiasm to succeed
- Excellent call amp; email quality
- Attention to detail
DESIRABLE SKILLS
KEY ATTRIBUTES
- Like talking to customers on the phone
- Have a can-do-attitude which never flags
- Works from own initiative and drives for first time resolution
- Enjoy achieving SLA and targets
- Can resolve tricky issues and still keep smiling
- Team player
Benefits
- Starting salary of 20,000
- Annual bonus
- A fantastic pension scheme
- Retail discounts
- 25 days holiday + 8 bank holidays per calendar year
- Flexible Working 1 day per we