Apprentice Luxury Own Brands Live Chat Advisor
The Hut Group, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Sep 21, 2021
Last Date
Oct 21, 2021
Location(s)

Job Description

Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At THG we offer apprenticeships from Foundation Level right through to Master’s Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with THG.

The THG apprenticeship programme is a great way to gain new skills in one of the world’s fastest growing and largest online retailers.

Luxury amp; Own Brands Live Chat Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing amp; maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.

The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust.


  • Resolving customer queries via Live Chat
  • Working to department targets
  • Maintaining a high level of quality on each call or contact
  • Striving for first time resolution
  • Building customer relationships
  • Understanding customer needs and providing suitable resolutions
  • Requirements

  • Confident communicator
  • Professional and friendly telephone manner
  • Excellent listening skills
  • Attention to detail
  • Flexible
  • Punctual/ reliable
  • Calm and patient
  • Able to work under pressure
  • Ability to prioritise workload
  • Benefits

    • Competitive salary
    • Apprenticeship qualification
    • Work alongside genuine industry experts
    • 12-month development journey through THG Academy, out in-house Lamp;D team
    • Staff discounts on THG brands and Hale Country Club


    Job Specification

    Job Rewards and Benefits

    The Hut Group

    Information Technology and Services - London, United Kingdom
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