Team Lead - Customer Support
Revolut, United Kingdom
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 25, 2021
Last Date
Nov 25, 2021
Location(s)
Job Description
ABOUT THE ROLE
We're looking for a Team Lead one of out amazing Support Teams to sit within our support team at our Krakow-based office.Please note that this role can be hybrid or home-based, although you would need to be located in Poland.
Please send your CV in EnglishWHAT YOU'LL BE DOING
We're looking for a Team Lead one of out amazing Support Teams to sit within our support team at our Krakow-based office.Please note that this role can be hybrid or home-based, although you would need to be located in Poland.
Please send your CV in EnglishWHAT YOU'LL BE DOING
- Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets
- Providing our users with an outstanding customer experience via our in-app live chat - it is part of our mission to make Revolut users feel secure whilst using our service
- Representing Revolut online at all times
- Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience
- Analysing customer data to make informed decisions
- Fluency in English
- Prior customer support experience
- At least 1 year of experience in managing a team (5 -10 FTEs)
- Experience in leading on a project
- Exceptional understanding of customer service, technical issue resolution and support best practices
- Empathy and love for helping people
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Bachelor's degree or equivalent
- Proven record of improving SLAs for support teams
- Experience working with data analysis and dashboards
- Strong communication skills, great numeracy and IT skills
Job Specification
Job Rewards and Benefits
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