Account Executive - WFH/UK remote
QueryClick, United Kingdom

Do you have experience in building client relationships, driving and delivering client delight? Do you want to work with recognised brands? If yes then this is the role for you!

Excellent opportunity for an experienced Account Executive looking for their next step to join us and be part of our awesome Account Management team. In this role you will be responsible for delivering client delight by helping manage existing client relationships to drive client delight. You are also responsible for owning day to day client communications and for coordinating teams to develop and deliver innovative, high-performing search engine marketing (SEM) strategies on time and on budget.

What we offer!

• Remote First, with offices in Edinburgh amp; London (access to co-working office space across the UK for those who prefer office space to work from)
• Flexible working, extended core hrs, we trust our team to own their time to balance work and life!
• 9 day fortnight - we are committed to our team's wellbeing and having time to balance both work and life so we are currently trialling a 9 day fortnight. As part of this trial our team get every second Friday back to invest in themselves on completing their work with no change to pay or benefits (and we don't expect our team to work condensed hours to take this time)
• 34 days holidays (including bank holidays), options to buy and sell up to 5 days per yr to support flexibility
• Remote/Online onboarding and induction to your role, your team and the Company with options to visit one of our hubs for face to face intros. We make sure you are supported all the time through weekly check ins
• Home Office set up and budget to support you with this, ready to start on your first day.
• Your Development, we believe in continuously investing in your talent and offer an individual training budget per year and an industry-leading training and development programme
• Monthly Awards, Anniversary gifts after your first year and birthday gift each year !
• Industry leading private medical cover and mental health hub
• Enhanced Family Leave, we support our team to grow their career and to balance this with starting a family. We offer enhanced family leave policies such as enhanced maternity pay, 4 weeks paternity leave, fertility treatment leave, and enhanced shared parental leave
• Silver healthy working lives employer- we support our team’s well-being both in and out of work
• Quarterly team get together budget and socials

What will you need?

• Relevant paid and search marketing experience in an agency environment
• Practical knowledge of Google or Adobe Analytics
• Practical knowledge of industry-specific tools (e.g. Ahrefs, Searchmetrics, SEMrush, Moz)
• Excellent organisational skills proven experience of managing projects on time and on budget.
• Positive amp; confident communicator this role will involve constant communication with clients and internal stakeholders.
• Confident stakeholder manager able to manage client requests effectively and build long lasting, positive relationships.
• Working knowledge of the Agile framework a bonus
• Confident presentation skills a must
• Extremely high attention to detail amp; quality standards
• Excellent problem solving skills

What will you do?

• Lead client communications through regular emails, calls and face-to-face meetings. You will be expected to become a trusted advisor through regular contact, adhering to deadlines, delivering quality and excellence.
• Help the Account Management team manage accounts in line with the contractual obligations and ensure that client-side stakeholders are being managed effectively and that their feedback or issues are raised and escalated, where required.
• Co-ordinate the team and resources on the project to schedule and deliver work on time and on budget.
• Contribute to client retention by proactively suggesting and taking measures to mitigate and address retention risks, engaging with client amp; internal stakeholders, where relevant.
• Support account development amp; revenue growth through identification of up-sell opportunities, as well as, identifying and addressing potential retention concerns and raising with relevant AM or AD
• Support the business development team by contributing to presentations, as well as participating in pitches to win new business.

Who are QC?

Founded in 2008, We are a performance marketing company and SaaS provider focused on data-driven insights and pioneering

Job Rewards and Benefits