Customer Success Specialist
Figured Ltd, United Kingdom

Let’s face it, there are loads of CS roles out there. Some will pay more than we do, others less. Opportunities like this at Figured don’t come around that often, we run a tight ship and we are proud of it. We are rapidly scaling across all of our global markets and we want the best people on board with us. If you want a role where you will make a difference from day one, read on.

Here’s a quick checklist to help you determine if this is right for you:

1. Do you have a background in accounting or finance? If yes, keep going.
2. Want to work for a small and tight team, entrepreneurial in spirit? Yes? Keep going.
3. Passion for agriculture? Yes? Pass go.
4. Do you give a damn about customers, take ownership of your work, and make bold decisions? Yes? Good, you’ll fit right in.
5. Want to work for a growing global business, with an empowering culture and the freedom to bring yourself to your work? We want you - no more questions. Our hiring process

Our process is fast, simple and clear. If you apply this is what you can expect:

1. A rapid review of your application
2. A meeting with future colleagues - remote or in-person [London]; your choice
3. Meet the boss - zoom
4. Quick technical exercise - based on a case study, done in your own time
5. A quick and clear negotiation of salary amp; benefits

Our aim is to get you through the process in under a month.

Requirements

Come and make a real impact in one of Agtech rising stars, helping over 30,000 farms across the world manage their financial performance and be better, more profitable, and sustainable operations now and for future generations.

Figured is a global SaaS platform that works with Xero and other leading cloud accounting software platforms, to enable Farmers and their Advisors (accountants, bankers and farm consultants) work together on a single set of financial data, bringing together on the farm production information along with financial data to create a clear picture of the farms financial position, variance to budget and forecast position.

One of the biggest causes of stress for farmers comes from not knowing their financial position, not feeling in control, and not feeling supported. Figured provides peace of mind by providing them with clarity and control, and by connecting them to their financial advisors. At a time of transition and change for UK and global farming, this is a great opportunity to bring your technology expertise and your passion for agri together.

Your core role will be to support our accounting partners and their farming clients in using the Figured software and getting value for their business by providing successful on-boarding, training and support experiences.

Perhaps you had your hand at being an accountant and realised it's not for you but want to use your experience in a different way, this might just be your jam.

New Zealand born, we have around 70 people across New Zealand (HQ), Australia, the United Kingdom and North America.

As a company, we pride ourselves on our people-first culture; we provide unique opportunities that are equally challenging and rewarding and an environment where people are celebrated for the impact they make, encouraged to bring their whole selves to work and supported to grow and develop.

Based in London with a mix of working from home and a shared office space, you will be working alongside a small but mighty local team and the wider global customer and product teams, supporting and managing activities that deliver top-line success to our customers. You’ll work closely with the small UK based team, alongside the USA team and be integrated into the NZ team - you’ll be able to make a real impact. You’ll be interacting with farmers and users from across the world, with a focus on the local markets of UK and Ireland.

You will enjoy the human tone and nature that we deliver to our customers, whether it's through our conversations on Intercom, in person, or how we communicate through our training material.

To smash this role you will have:

• Experience in troubleshooting and supporting complex software product (preferably in the fintech space)
• Experience designing and delivering training material
• Exposure to emerging cloud-based technology
• Loads of initiative and the proven ability to work autonomously
• Outstanding communication, strong organisational and presentation skills along with a proven record of having built lasting relationships
• Experience in Customer Success Management or similar
• Experience working with Intercom and Hubspot would be advantageous
• Accounting degree and/or experience would be highly regarded, as would a background or

Job Rewards and Benefits