Napier’s mission is to become the recognized leader in ‘Intelligent Compliance’ software for all regulated industries. We will achieve this through delivery of a best in class AML solution. Napier is currently Great Place To Work 2021 certified and has been ranked #15 Best Workplace in Tech (medium size organisations) 2021.
Napier is a holistic anti-money laundering (AML) compliance technology provider. Our products, trusted by the world’s leading data providers, transforms AML and trade compliance from mandatory duty to competitive edge. We use deep industry knowledge and cutting-edge technologies such as artificial intelligence and machine learning to help businesses detect suspicious behaviours and fight financial crime.
Our Customer Support and Service Management team is expanding and we are looking to welcome a Client Change Manager, this is a senior role reporting directly to the Head of Customer Support and Service Management. This role is a key leadership position within our client facing function that connects support, professional services and platform function to client world.
This is high pressure environment where personal accountability is the utmost importance. The ability to drive performance from a globally distributed team to serve clients 24x7x365 to demanding SLAs is critical to the success of this role and the Customer Support Function
You will already be familiar with this type of role having worked in a software company, ideally in the financial services industry, delivering software to both ‘on premise’ and ‘managed service’ environments.
You have a demonstrable experience in Service Management disciplines having matured the change managed capabilities in a number of situations.
You will have the overall accountability for all client related change processes and associated tooling for the planning, prioritisation, comms and execution of change. You will be making sure that change is delivered as seamlessly as possible, enabling clients to experience the benefits of change and facilitating our support performance obligations.
You will own client communications relating to change often talking directly to clients but also helping others in the company do the same when required. It’s incredibly import that you have excellent communication skills both written and verbal.
Requirements
The scope of the role will also include:
Technical Qualifications
Nice to have:
Soft skills
Travelling Requirements / Others
If this sounds like you, then please get in touch, so we can talk Napier and all things Customer Support
Benefits