Client Support Administrator Apprentice
Orean Personal Care Ltd, United Kingdom
Job Description
Client Support Administrator Apprentice
Hours per week: 40 hrs per week
Contract Status: Permanent
Reporting to: Head of Customer Service
Background
Orean Personal Care has developed an award-winning reputation for quality, service and speed and has been in operation for over 20 years. As a private label cosmetic manufacturing company, we pride ourselves in being able to create, produce, package and distribute high-end product ranges whilst maintaining long lasting relationships with our clients.
Based at our site in Cleckheaton, West Yorkshire, we have over 200 people working together to produce top quality products to clients across the UK and beyond. Due to significant demand we are looking to recruit a Client Support Administrator to support our Customer Service team. If you enjoy a fast paced environment and are looking to kick start your career in the Health amp; Beauty industry then this is the role for you!
The Orean Vision
To provide the most desirable contract manufacturing experience
Our values
COLLABORATION:
To create deep long-lasting relationships for the benefit of all
AMBITION:
To continue to grow and evolve with resilience and enthusiasm
EXPERTISE:
To acquire and apply appropriate knowledge, innovation and technology
INTEGRITY:
To be straightforward, open, honest and fair
AGILITY:
To respond efficiently and effectively to all requirements and challenges
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Requirements
Role Brief
Responsible for the daily processing of orders, supply chain forms and other administration tasks within the Client Support department. Potential for progression into higher Client Support role on successful 2 year period in administration and completion of apprenticeship.
Key Responsibilities
- To liaise with Client Support amp; Account Managers to ensure supply chain forms are accurately completed to be processed within the system.
- Processing new and replenishment orders in line with the SLA.
- Making amendments to the Bill of Materials on any current orders or products.
- Managing despatch of any production samples or customer requests and complete delivery notes to process through the system.
- Arranging goods in bookings and paperwork.
- General maintenance of system clean-up.
- General administration duties agreed with Head of Client Support.
- Any other duties requested by Head of Client Support.
Personal characteristics
- Effective communicator
- Self-motivated
- Strong problem-solving skills
- Strong IT skills
- Approachable
- Excellent organisational skills
- A good eye for detail
Knowledge, Experience and Work Skills Needed:
- Good level of education, functional Skills in English and Maths may be required to enrol on Apprenticeship course.
- A keen interest in client support and administration.
- Strong MS office skills including Outlook amp; Excel.
Benefits
5 weeks annual leave plus 8 paid bank holidays
Access to the Orean Holiday trading scheme
Life Assurance
Private Medical Insurance
Discounted rate for Corporate Gym Membership with Hub26
Workplace Pension
Access to Company Shop based in Bradford
Fruit Mondays
Bi - Annual Staff events
Bike to work / Car share scheme