Customer Support Angel
Wonderbly, United Kingdom
Job Description
Wonderbly is a unique, award-winning startup that lives on the intersection of storytelling, engineering, digital and print. We write, illustrate, build, design, and sell all of our products directly, and have a terrific team working to produce our wonderful products. Working together we have sold more than 6 million books in every country in the world, and we’re just getting started!
Behind all of this is our incredible team of Customer Support Angels delivering top-of the-class customer support from around the world.
At this time, we are only looking for a Dutch native speaker to join our Customer Support team. We do however keep all applications on file for up to 90 days, so if you can't speak Dutch but are keen to join our team, please feel free to fill in our application. That way we can get in touch should anything open up!
Role Description:
As a Dutch Customer Support Angel you’ll join our remotely working team, based all over the world!
You’ll be responsible for assisting our Dutch-speaking customers with any questions they might have about our products, our website, and their orders, helping them every step of the way. You’ll respond to messages and emails through a dedicated platform, with an empathetic, genuine, and well, human approach - no robots here!
Working closely with other team members, you’ll deliver world class customer support, assisting customers with pre purchase questions, and solving any post purchase problems.
- Temporary position initially, with potential for long term
- Flexible hours with the ability to set your preferred availability.
- Up to 10 hours per week, with the possibility of more depending on occasional need.
- Work remotely from (almost) anywhere in the world!
- Currently supporting English, French, German, Spanish, Italian, Dutch, Japanese, Portuguese and Korean.
Requirements
- Steady access to computer/laptop
- Steady access to high speed internet
- Experience using email, messaging platforms, and internet (various browsers and devices)
- Experience using G-suite (google sheets, google docs, etc)
- Must be available for a minimum of 10-20 hours per 5 day week
- Must be a native speaker of Dutch
- Must be fluent in English (written and comprehension)
Bonus Skills (Not required, but nice to have)
- Previous customer service experience.
- Multilingual • English + any of: French, German, Spanish, Italian, Japanese, Swedish, or Danish
A bit about you:
- You’re a well rounded team player with excellent communication skills
- You have the ability to think logically, and problem solve on the fly
- You’re a keen self starter who is able to work and learn independently, with minimal hands on support.
- You have a passion for helping, and in creating a memorable experience for customers.
- You’re keen to share new ideas and take initiative, while still being able to follow direction and policy.
Apply for our Dutch Customer Support Angel Role Fill in our application form, HERE - please do not apply though this page, just use the linked form. Thanks!
- A note about timings: Due to the number of applications received, we do not reply to every applicant.
At the moment, there are no other vacancies on our Customer Support team. However, any application received will remain 'active' for 90 days, and should any spots open up, our team will reach out to suitable applicants.