We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.
Our customer service department is at the core of our success. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition.
As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our Customer Service Team Members are our greatest asset - representing Starling to the people that rely on us to help manage their financial lives. We don’t silo you into one particular area, so the queries you deal with will be wide ranging, from the simple to the complex. You will deal with inbound calls, online chat, social media and emails, offering a varied yet challenging role!
Here at Starling we truly put our customers first, we’re different from other contact centres in that we don’t have strict targets, we do this as we really want our customer service team members to focus on quality. You'll receive regular feedback to ensure you're giving our customers the best possible service. We don’t offer bonuses or incentives, we want to hire people who are driven to do the best for our customers.
Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
The minimum starting salary for this role is 24,500. We're pleased to say that our entry level salary has recently increased. However, we're still looking for customer obsessed candidates, regardless of your background amp; experience if that's you, we want to hear from you!
The shifts:
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are looking for people who can commit to 37.5 hours a week, 5 on, 3 off, Monday to Sunday. We have two shift options between 5pm - 3am or 9pm and 6:30am. These shifts are planned for the rest of the year so you can plan ahead! Our contact centres are open 365 days per year.
Please note, if successful this role will be subject to 6 weeks full time training which is 9:00am- 17:30pm Monday-Friday. Following training you would move onto Overnight shifts.
Your responsibilities will include:
Requirements
Benefits
About us:
We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B b