Account Executive / Client Support
SamKnows, United Kingdom
Job Description
Location: Hybrid
About SamKnows
A research and monitoring service for internet, in-home and application performance. Founded in 2009, SamKnows is recognised as a leader in internet performance measurement. Over the last 10 years we have built a global measurement platform, considered vital to governments, ISPs and consumers, especially now.
About the role
At SamKnows we are looking for an Account Executive to create long-term, trusting relationships with our Government Partners. You’ll be helping to manage our existing relationships with our Government Partners around the world. If you’re looking for an opportunity to gain experience and learn from our experienced Account Managers, are extremely organised and enjoy taking the initiative in your projects then this is a perfect opportunity for you!
You’ll be joining a supportive and collaborative team where innovative, engaged and personable candidates will thrive. We’re always keen to hear new ideas and feedback on processes, so someone happy to instigate change and motivated to make things better (with a keen eye for detail) is essential.
With the imminent launch of the new FCC speed test app on Android and iOS you’ll initially be coordinating support for users of the app. The FCC has partnered with SamKnows to run the measuring broadband America program, as well as the new Broadband Data Collection project, so we can all better understand the state of US internet performance and provide insight for future improvement.
What you will do:
- Provide initial support to the customers after the FCC application launch
- Work alongside one of the experienced Account Manager
- Keeping on top of project deliverables
- Keeping all of your client documentation up to date including project status report, meeting agendas and notes
- Participate in meeting calls with multiple stakeholders
- Able to work autonomously within a team environment
- Travelling around the globe to meet our clients (when we can)
We are looking for someone that:
- Ideally has past experience in a customer support role
- Is comfortable communicating with clients and consumers
- Microsoft suite experience is essential, specifically excel
- Organised amp; detail oriented
- Conscientious amp; passionate with a can do attitude
- Willing to grow within a role and happy to learn new things and evolve
- Languages are a real plus
What we offer:
- Team: Friendly team from all over the globe and a supportive company culture
- Environment: Amazing brand new HQ in Bermondsey, includes genderless bathrooms, collaborative and social spaces
- Hybrid working: Flexibility to work at home and at the office. Monthly work from home allowance (312 per year)
- Growth: Own your personal development with a 1500 training budget
- Family friendly policies: Enhanced parental leave for birthing and partner parents
- Financial support: interest free loans including cycle to work scheme, season ticket loan and employee loans up to 5000
- Health care: Medical insurance includes cover for dental, optical, private healthcare and mental health care
- Recognition: Company bonus scheme
Recruitment process:
- Screening Call (30 mins)
- Technical Interview (1h)
- Cultural Contribution Interview (1h)
SamKnows
A research and monitoring service for internet, in-home and application performance. Founded in 2009, SamKnows is recognised as a leader in internet performance measurement. Over the last 10 years we have built a global measurement platform, considered vital to governments, ISPs and consumers, especially now.
SamKnows welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at