Senior Account Manager - Digital Marketing
Digital Uncut, United Kingdom
Job Description
To support our company growth plans, we're looking looking for a Senior Account Manager to work with us amp; help ensure our clients get best in class service and deliverables. Your role entails keeping our clients up to date on the progress of their accounts and to encourage further business by developing and nurturing client relationships. You'll take ownership for driving projects to completion through effective communication, problem solving, and responding to requests in a proactive and timely manner. You'll work closely with our other Account Director and PPC/SEO teams to ensure an optimal client experience is delivered whilst establishing and managing expectations, processes, goals and best practice that enable our teams to deliver their best.
Our Culture and Values:
We recognise that our business value comes from our exceptional people. We have a growth mindset, are ambitious, and love seeing the impact of our work on our clients’ success. We deliver data-driven insights to help our clients develop informed and effective strategies to reach their desired outcomes. We are flexible and we work openly. We offer tailored solutions to our clients and can readily switch course when needed. We value the work we do and the relationships we build, and we make them meaningful beyond the day-to-day.
Responsibilities:
- Developing and growing accounts in terms of commercial value whilst nurturing the client relationship and loyalty
- Ensuring clients are satisfied with our products and services
- Pursuing opportunities to improve their results with strategies that meet their individual business needs
- Communicating weekly and monthly on key performance metrics, generating accurate reader-friendly reports and pitching fresh innovative ideas
- Giving feedback on client experience to managers and their teams aimed at continuously improving service levels and overall team performance
- Managing the communication between the team and their clients ensuring quality of deliverables
- Understanding the needs of the clients and articulating those to the different teams whilst ensuring the relevant range of services is offered to the client
- Liaising with the Account Director to decide on the best strategy for dispatching and allocating the project work to team members so clients enjoy the best experience and value for money
Requirements
- Excellent written and oral communication skills being able to interact with different stakeholders
- Strong aptitude for data and project management allowing to make sound client and business decisions
- Significant experience in professional client relationship management with a solid background in digital marketing
- At ease with negotiating agreements and presenting products and services to existing and prospective clients
- Ability and confidence to anticipate and resolve client clients issues using feedback and data-analysis
Benefits
- You’ll have a real say in the direction of the company and your role, by joining an ambitious fast growing agency
- 2 hours paid per week for you to look after your mental and physical health and wellbeing
- Annual training budget of 500 to spend as you wish after 12 months
- A chance to earn an extra 50 pounds if you are the winner of our Monthly Team Prize nominations
- A generous holiday entitlement of 33 days per year (From day 1 and inclusive of the 8 BH)
- Fully flexible and remote work, or if you prefer, a Shoreditch based office environment
- A MacBook or Windows laptop, along with a second screen, mouse and keyboard delivered to you
- Perks through Charlie HR (amazing discounts plus WOWPoints)
- 26/month tax-free WFH allowance
- On the job training from PPC amp; SEO pros
- Salary of 40K to 46K (Depending on experience)
If you feel the job might not be for you but you know someone who could be suitable for the role, please refer them as you may be eligible to a reward through our referral scheme (Conditions apply).