Customer Success Associate
ORDERYOYO, United Kingdom
Job Description
Onboarding and Customer Success Associate
We are looking for a highly motivated individual with a passion for helping people and connecting with future and existing clients to join the OrderYOYO family.
We could not create the world’s greatest food community without our Restaurant Partners, and we are driven by keeping those partners happy and ensuring they get the best from their OrderYOYO partnership.
What we do at OrderYOYO
We are transforming the way people order food by providing restaurants with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and chains are not subjected to lofty commissions and giving the restaurant the ownership of their success, whilst helping move their business online!
Who we are at OrderYOYO
Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business.Our values (Passion, Action, Compassion, One team) are what makes us who we are and will be embedded in your day-to-day no matter what area of the business you work in.
The Job:
The customer success role is a hybrid role focussing on Onboarding of restaurants and Customer Success - With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.
Customer Success
- Outbound calls to restaurants to ensure customer success
- Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
- Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
- Taking ideas to the restaurant partners and implementing those chosen ideas.
Onboarding
- Dealing with the activation of our restaurant partners from the sign up to going live
- Outbound calls to restaurants to ensure smooth onboarding process.
- You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
- Tracking and responsible for the restaurant within the first 60 days
- Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.
Hours
Monday-Friday - Office Hours
Requirements
What We Are Looking For In You :
- Passion - Adaptable with a can-do attitude - positive, proactive, and energised by working in a fast-paced environment characterised by constant change.
- Action - Leads by example
- Compassion - Able to empathize and provide support wherever needed.
- One Team -Ability to build rapport with your team, maintain calm during pressurized situations, and share information in a clear and logical manner.
- We need confident individuals that enjoy speaking to and helping people
- Previous customer facing experience would be an advantage, but not essential.
- Driven and ambitious towards KPI’s and actively encouraging and working towards hitting targets set
- Overall Excellent organisation and communication skills
- Ability to take ownership and work within demanding targets
Benefits
What We Offer:
- Competitive Basic Salary of 22,000 + bonus
- Genuine progression and career development opportunities
- 28 days holiday including bank holidays
- Additional Holiday Buying Scheme
- A Social amp; Vibrant environment We want you to enjoy being at work
- Quarterly sales meetings
- Monthly Social Events
- 2 Company wide annual parties
- Casual Dress