Salesforce Business Analyst
ZeroLight, United Kingdom
Job Description
We are searching for a Salesforce Business Analyst to become an expert in the Sales amp; Marketing operations at ZeroLight, using data analysis to resolve problems and maintain progress across these teams. You will be a trusted advisor working closely with the Chief Marketing Officer and the Chief Growth Officer.
Our Mission: Unlocking the Power of Digital
We are bringing engaging digital experiences to every customer, everywhere.
ZeroLight empowers its partners to sell smarter and engage end-customers with interactive digital experiences that improve every stage of the car-buying process by using a scalable, multi-channel platform. Zerolight’s multi-award-winning solutions address customer and retailer challenges and allow our users to make more informed decisions around end-customer behaviour resulting in increased engagement and significant incremental revenue by revolutionising car-buying experiences for both end-users and our customers.
You will support the team to unlock the potential of Zerolight’s applications with the implementation of operational process support and analytics. We want you to join us to play a critical role in the success of the ZeroLight team, working at the forefront of 3D technology and partnering with some of the biggest brands in the automotive business, including VW, BRP amp; Lucid Motors.
We’ve recently introduced hybrid working at ZeroLight which means that you can work from both our award-winning studio on Newcastle’s Quayside and from your home office. This is a great mix of feeling part of the team whilst also giving you the focussed time that you need to thrive.
To read more about our unique company culture and see the studio in action, please look at our Life at ZeroLight Blog: https://zerolight.com/careers/blog
What you’ll be doing
- Identify and develop sales analytics, providing day to day operational/systems support
- Own and administer tools like Salesforce - including development and maintenance of reporting, dashboarding, and metrics for multiple stakeholders and business partners
- Actively identify operational issues and work across cross-functional teams to design and implement solutions to improve end-to-end process of customer lifecycle, delivering regular insights on the business; define and deliver techniques to improve the funnel performance
- Partner with other departments during strategy planning to advise, assist, and implement annual plans including KPI setting and business reviews
- Play a crucial role in special projects to enable leaders to take informed decisions by providing data, insights and analysis
Requirements
What we’re looking for
- Proficient in Salesforce with the ability to build Salesforce reports and dashboards
- Hunger to get deeper sales and marketing systems expertise
- Software Sales Organisation and Sales Operations experience driving business operations, efficiencies and KPI’s
- Excellent problem-solving and analytical skills
- Willing to wear multiple hats, able to deliver high-quality results in an often ambiguous and rapidly changing business environment
You might also have
- Experience with a cloud consumption model
- SQL, Looker, Tableau experience