Job Title: Delegate Engagement Executive
Salary: 28.000 p/a + comms
Location: London, United Kingdom
Type of Employment: Full-time/permanent Hybrid work pattern
Hours: Normal working hours are 9.30am to 5.30pm, with an hour for lunch.
Industry: Media / Publishing
The Company:
The Channel Company is an entrepreneurial and creative, digital-facing organization on the cutting edge of media. We provide analyst-grade insight, business intelligence and content to specialist networks of business professionals around the globe.
We are passionate about our people, products and customers and our values are at the heart of our business; they define us, and they are how we conduct ourselves both as a company and as individuals.
Our values are summed up as; integrity, teamwork, innovation, trust, good judgment, passion for our work, curiosity, and an entrepreneurial spirit. If these are aligned with your values, then keep reading.
Role Overview:
Due to team expansion, we are looking for a Delegate Engagement Executive to work across all of our brand publications (Computing, CRN and CPI). You will work in a small but busy team who, alongside our marketing team, recruit delegates for our face-to-face and online events. You will be speaking to our senior audience on a daily basis and must be able to create and maintain relationships.
Requirements
Your main responsibilities will include:
• The acquisition of senior-level delegates to attend our roundtables and conferences through researching, sourcing, cold calling and email marketing
• Recruiting, supporting and advising a network of senior IT and business decision-makers for various face-to-face and online events
• Ensuring that any signed-up delegates have regular touchpoints for rendition
• Upselling events to key people
• Speaking to prospective delegates with knowledge about the event, topic areas and speakers
• Opportunities tracking
• Share feedback with stakeholders on what our senior audience wants to hear about at our events
• Maintaining contact with your network to maintain a trusted relationship with key decision-makers.
• Generate reports in Excel/PowerPoint and any other admin required.
• Prepare regular updates to share with the event and project team to keep them informed of progress.
• Identifying amp; confirming the correct target audience through desk-based research
• Maintaining the database including updating information
• Contacting high-profile individuals by email or telephone to discuss the benefits of attendance
• Liaising with confirmed delegates to ensure event attendance and participation
• Managing clients on-site to help deliver outstanding customer satisfaction
• VIP delegate management including staying in touch throughout the process
• Managing cancellations and ensuring that replacements are of the same caliber
• Complete other related tasks as needed
What we Value:
• Fluency in English (any additional language proficiency will be considered an advantage)
• Excellent oral and written communication skills
• Excellent client liaison skills, ability to react and respond in a timely and effective manner
• Confidence and strong negotiation skills
• Strong relationship-building skills
• A solid and consistent work ethic, whether working in the office or from home
• A drive to success
• Ideally previous experience of working in a Marketing role - in the technology sector, which includes on-boarding and enablement functions
• Proficient knowledge of Excel, Microsoft Word, and Outlook with the ability to present information in a consistent and professional manner
• Ability to manage time and prioritize
• An interest in new technology
• Independence is important, but so is being a team player to ensure success across the team
This role is for you if you enjoy:
• The permanent and daily interaction with senior IT and business decision-makers all over the world, becoming their reference point for answering their questions.
• Helping with their onboarding process.
• Learning new marketing tools.
• Attending events where you can meet partners face to face.
• Take on responsibilities and decision-making on daily challenges, discussing solutions and improvements with your team
Benefits
What you can expect from us
Our work environment is fast-paced and challenging, but also extremely exciting. We offer the opportunity to work within a team of passionate and engaged individuals, as well as flexibility, competitive pay, and a range of employee benefits and perks.
We also offer a range of benefits including:</