Account Manager (SEO) - UK Remote /WFH
QueryClick, United Kingdom
Job Description
Do you have experience in building client relationships, driving and delivering client delight? Do you want to work with large recognised brands? If yes then this is the role for you!
As a our Account Manager you will grow and retain your clients by delivering client delight through managing the implementation of innovative, high-performing search engine marketing (SEM) strategies. You will be responsible for coordinating internal teams to develop and deliver the agreed strategy. You will also deliver best-in-class client services when liaising with external client stakeholders.
What we offer!
- 9 day fortnight - we are committed to our team's wellbeing and having time to balance both work and life so we are currently trialling a 9 day fortnight. As part of this trial our team get every second Friday back to invest in themselves on completing their work with no change to pay or benefits (and we don't expect our team to work condensed hours to take this time)
- Remote First, with offices in Edinburgh amp; London (access to co-working office space across the UK for those who prefer office space to work from)
- Flexible working, extended core hrs, we trust our team to own their time to balance work and life!
- 34 days holidays (including bank holidays), options to buy and sell up to 5 days per yr to support flexibility
- Remote/Online onboarding and induction to your role, your team and the Company with options to visit one of our hubs for face to face intros. We make sure you are supported all the time through weekly check ins
- Home Office set up and budget to support you with this, ready to start on your first day.
- Your Development, we believe in continuously investing in your talent and offer an individual training budget per year and an industry-leading training and development programme
What will you do?
- OWN designated client accounts, including development of long-term SEM strategies and KPI setting / reporting. Use your knowledge to steer the strategy and help project teams align and report on performance goals, collaborate with internal stakeholders to redefine direction when barriers are met, or a strategic change is required.
- DEVELOP strong relationships with client and agency stakeholders across multiple disciplines, leading team communications, keeping up to speed with industry updates and becoming a trusted advisor.
- RESPONSIBLE for client retention by proactively suggesting and taking measures to mitigate and address retention risks, engaging with retention strategy tools and internal stakeholders, where relevant.
- MANAGE accounts in line with the contractual obligations and ensure that client-side stakeholders are being managed effectively and that their feedback or issues are raised and escalated, where required.
- CO-ORDINATE the team and resources on a project, delegate work and collaborate with internal delivery teams to deliver high quality work on time and on budget.
- IDENTIFY strategic gaps and opportunities - proactively raising ideas and opportunities to internal stakeholders.
- SUPPORT the Growth team by coordinating the team and contributing to presentations, as well as participating in pitches to win new business. Work with SAMs and department leads to develop case studies based on client successes to support new business acquisition
What will you need?
- Relevant search marketing experience in an agency environment
- Key stakeholder relationship development and management
- Proven track history of account development, examples of delivering work and strategies, driving high performance across client projects
- Proven track record of stakeholder management and relationship building, both internally and externally
- Proven track record of achieving retention amp; upsell targets.
- Experience of managing digital projects and managing people on a project capacity
- Practical knowledge of industry-specific tools (Ahrefs, SEMrush, GA, GSC, STAT, Adobe Analytics etc)
Location
UK Remote - Although role is remote there will be quarterly travel to our Edinburgh + London office, this will be easier, more accessible for those who are already UK based or those happy to relocate to UK.
Competitive Salary dependent on skills and experience
Who are QueryClick?
Passionate about Performance
QueryClick is an award winning industry recognised marketing software and performance marketing company founded in