Returns Assistant
Oprema, United Kingdom
Job Description
Location: Cardiff
Salary: 22,000 to 24,000, dependent on experience.
Contract: Full-time, permanent.
At Oprema, we’re all about the people. That means we work together, we do what’s right, and we go the extra mile for both our customers and our staff.
Part of EET group, we are the UK’s fastest growing multi-discipline security distributor, and with over 100 market-leading brands, it’s pretty clear why. Not only do we stock from a whole range of partners Ajax, Apollo, Honeywell, Milestone, and Paxton, to name just a few but we’re also the country’s largest Dahua distributor. From on-site installer training to post-purchase tech support, we’re proud to help our customers every step of the way.
We are looking for our new Returns Assistant. The Returns Assistant is essential to ensuring a smooth and effective processing of all returned goods coming into the business. To ensure they are dealt with in a timely and efficient manner, consulting with both customers and suppliers as part of the process. You will provide an excellent level of customer service.
Key responsibilities:
- Receiving and processing all returns from customers and suppliers.
- Liaising with suppliers, customers and with colleagues, at all levels within the business, to find suitable resolutions.
- Liaising with a wide range of vendors and manufacturers from the list above and beyond.
- Raising collections and shipments with our courier partners.
Requirements
- Customer service experience is essential.
- The ability to deal with customer complaints.
- Strong interpersonal skills, both face-to-face and over the telephone.
- Negotiation skills.
- Attention to detail.
- Good time management skills, with the ability to multi-task.
- Good working knowledge of Microsoft Office - Outlook, Excel and Word.
- Experience of working in a B2B returns department would be desirable.
- Experience of using Microsoft Dynamics would be desirable.
- Understanding of customs and export processes would be desirable.
Benefits
- Private healthcare.
- Death in service benefit 4 x salary.
- 25 days annual leave plus bank holidays, increasing to 27 days after 3 years service.
- Pension contribution, increasing to 5% employer after 3 years service.
- Cycle to work scheme.
- Hybrid working options.
- Savings amp; discounts platform.
- Regular team building amp; fundraising events.