Associate Customer Success Manager (London)
BrightTALK, United Kingdom

*Please note that we will be hiring Associate Customer Success Managers throughout 2022. We may contact you at any point throughout the year if you match the qualifications.
About BrightTALK - discover your journey with BrightTALK here!BrightTALK brings professionals and businesses together to learn and grow. Over 10 million professionals engage with 100,000 free talks and 1,000 online summits to discover new technologies, learn from trusted experts and grow their careers. Thousands of businesses acquire and inspire their ideal audience with BrightTALK's AI-powered content and demand marketing platform.
Are you a recent graduate or have some initial work experience and eager to gain experience in a high-growth tech company? We’d love to hear from you!
BrightTALK is on the lookout for an Associate Customer Success Manager (CSM) to join our rapidly growing Commercial team to help us achieve our ambitious growth plans. It’s an exciting time for you to join as we are expanding in the UK and starting new offices across the globe.
Some of our benefits include a collaborative and fun environment to work in, investment in your career with training plans and a learning allowance, and regular social events sponsored by the company. There’s also comprehensive health insurance, gym membership subsidies, vision and dental benefits as well as generous paid time off.
Our ideal candidate is passionate about delivering the best client experience. You’re enthusiastic and ambitious, with a desire to learn about content marketing, lead generation, digital media and you enjoy building customer relationships.
This is an exciting opportunity that offers a variety of challenges with a huge scope for progression and countless incentives. You’ll be joining a successful and friendly team who are looking for an ambitious, proactive, and forward-thinking teammate with a passion for people and outstanding interpersonal skills.Responsibilities

• Build relationships with your client base and manage the delivery of the full suite of BrightTALK services in which they’ve invested
• Work on program management and customer success skills
• Develop a full comprehension of B2B online media, ad tech, social media, rich media, marketing automation systems, and lead generation
• Keep on top of recent trends around digital marketing and advertising technology
• Learn and demonstrate a fundamental understanding of BrightTALK and clearly articulate capabilities and advantages to clients.
• Create a customer-first experience that inspires our audience

Skills

• Natural team player
• Confident with working with both internal and external stakeholders at all levels
• Curious and driven, with a passion to succeed
• Business acumen

It would be great if you have:

• Understanding of digital marketing, content marketing and demand generation
• Experience with B2B client handling
• Knowledge of MacOS

Why we like working at BrightTALK

• Great team-building events and activities
• Friendly, talented, collaborative and entrepreneurial teams
• Comprehensive benefits
• Generous holiday allowance
• Learning allowance to encourage ongoing education
• Team building, volunteer opportunities
• Beautiful London office close to Liverpool Street station

We are dedicated to learning and growing, going after big dreams, taking ownership, remaining open and honest while recognizing we are in it together. We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their passion to help us build a world changing audience and thrive along the way. Join BrightTALK and experience a collaborative and engaged team who works together to provide learning and growth opportunities for businesses and professionals.
BrightTALK is an Equal Opportunity Employer and does not discriminate on the basis of ethnicity, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.