Aircraft appearance Team leader
ABM Facility Services UK, United Kingdom

JOB TITLE: Team Leader

LOCATION: Manchester Airport

REPORTING TO: Cabin Appearance Manager

PAY RATE: 12.71 PER HOUR

WORKING HOURS: 40 HOURS PER WEEK

SHIFT PATTERN: 4 ON 4 OFF

The purpose of the Team Leader is to ensure quality of cleaning standards are met within the time frame set per aircraft. As well as effectively acting second in command to the Cabin Appearance Manager and to monitor aircrafts ensuring compliance with relevant processes. The ideal candidate will have experience of aircraft cleaning. The responsibility of the aircraft and/or ensuring service level agreements are met is the responsibility of team leaders.

Main accountabilities include:

• Proactive management of cleaning teams on an individual and group basis
• Ensure that the team maintains quality standards of cleaning and that security checks are carries out effectively on their assigned aircraft

• Set an example and deliver legendary service

• Liaise with movement control to obtain daily work details and relevant paperwork. Ensuring all paperwork is duly submitted and complies with GDPR (general data protection regulation)

• Attend briefings regarding key focus cleaning areas / specific requirements and effectively communicate the briefing to the team

• Efficiently plan and allocate tasks fairly to team members

• Update security check sheets in line with compliance

• Accurately complete and return secure clean and vehicle defect documentation.

• Collaboratively work with allocations team, effectively communicating aircraft arrival time, delays and secure cleaning turnaround times.

• Monitor the team to ensure all members are working to agreed standards and that they are comprehensively and effectively searching all required areas, using the correct equipment

• Responsible for signing in and out equipment

• Complete final walkthrough with the teams to rectify and prevent call backs

People Management:

• Effectively manage, coach and mentor aircraft cleaners to meet service level agreements

• Responsible for ensuring absence management processes are effectively managed for cabin cleaners, with those absent effectively reported to Cabin Appearance Managers.

• Ensure staff, under your control sign on and off, appropriately and correctly in accordance with Company Policy and Procedures.

• Ensure that the employees perform their jobs effectively. Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development and retention.

• Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary

• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)

Qualifications and Experience:

• Previous supervisory / management experience

• UK Driving License

• Background / understand of aviation

• Previous experience in industrial cleaning

• Strong communication skills

• A general understanding of Hamp;S legislation

• Computer literate

Job Rewards and Benefits