Regional Head of Application Support
Napier, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Oct 3, 2022
Last Date
Nov 3, 2022
Location(s)

Job Description

Napier is a new breed of financial crime compliance technology specialist. Our AI-enhanced platform Napier Continuum transforms compliance from legal obligation to competitive edge.

Due to our ongoing growth internationally, we are looking to hire a Regional Head of Application Support to play an active role in improving both regional and global support capabilities with a myopic focus on customer service.

Reporting to the Global Head of Support, you will be a passionate, high-energy, hands-on, Head of Application Support who can demonstrate experience in delivery of service to clients, ideally within a growth business, in the Financial Crime and Fraud Risk Management vertical.


Requirements

Your day to day Regional Head of Application Support

  • Shared accountability for delivery of Service Levels to clients
  • Building excellent relationships with clients to achieve the highest level of customer satisfaction.
  • Implement best working practices
  • Make sure contractual support terms are operable
  • Hold regular service reviews with clients
  • Collaborate with other departments in the company to deliver positive customer outcomes
  • Work with other regional heads to maintain continuity of services
  • Work with Workstream peers (Head of Service, Head of Service Ops etc) to maintain excellent levels of service levels
  • Work with product management and development teams to channel client feedback amp; solutions into future releases

Benefits

Why Napier?

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.

Napier is currently Great Place To Work 2021 certified and has been ranked #15 Best Workplace in Tech (medium size organisations) 2021.

Our people are our most valuable asset, as such, we offer the below benefits to all Naperians

Benefits

  • Health Care Plan (Medical, Dental amp; Vision)
  • Pension Plan (4% Matched)
  • Life Insurance (Basic, Voluntary amp; ADamp;D)
  • Paid Time Off (Vacation, Sick amp; Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Learning amp; Development
  • Work From Home

Job Specification

Job Rewards and Benefits

Napier

Information Technology and Services - London, United Kingdom
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