Senior Account Manager - Performance - UK Remote / UK WFH
QueryClick, United Kingdom
Job Description
Account Managers or Customer Success Managers are you ready and keen for a change? Do you want to use your expertise in a different direction?
If you are ready for a new challenge, to learn and grow in a new role and team then this is the role for you!
This is an excellent opportunity for an experienced Senior Account Manager - Performance to be part of our new QC Customer Success team.
For this role you will need to have good PAID knowledge and the ability to talk confidently around PAID Strategy across Google Ads and Paid Social Ads BUT please note this IS NOT a delivery role so you will not deliver these strategies but instead you will use your expertise to give guidance/support and advise to our clients on how our world class attribution tool, Corvidae can be used in order to achieve growth, and drive results for their business. Must be capable of using insights from analytics software to make good media spend recommendations.
We will give you an excellent introduction and training programme into Corvidae coupled with your solid grounding in Paid Media it wont take long to get you up speed!
This is such an exciting time for QueryClick as we continue to grow and invest in Corvidae and our team. Great career opportunity for someone who is passionate to scale their career as we grow!
What we offer
- 9 day fortnight - we are committed to our team's wellbeing and having time to balance both work and life so we are currently trialling a 9 day fortnight. As part of this trial our team get every second Friday back to invest in themselves on completing their work with no change to pay or benefits (and we don't expect our team to work condensed hours to take this time)
- Remote First, with offices in Edinburgh amp; London (access to co-working office space across the UK for those who prefer office space to work from)
- Flexible working, extended core hrs, we trust our team to own their time to balance work and life!
- 34 days holidays (including bank holidays), options to buy and sell up to 5 days per yr to support flexibility
- Remote/Online onboarding and induction to your role, your team and the Company with options to visit one of our hubs for face to face intros. We make sure you are supported all the time through weekly check ins
- Home Office set up and budget to support you with this, ready to start on your first day.
- Your Development, we believe in continuously investing in your talent and offer an individual training budget per year and an industry-leading training and development programme
- Monthly Awards, Anniversary gifts after your first year and birthday gift each year !
- Industry leading private medical cover and mental health hub
- Enhanced Family Leave, we support our team to grow their career and to balance this with starting a family. We offer enhanced family leave policies such as enhanced maternity pay, 4 weeks paternity leave, fertility treatment leave, and enhanced shared parental leave
- Quarterly team get together budget and socials
What are we looking for?
As our Senior Account Manager your primary role will be to deliver great service that meets the customer’s business needs, with particular emphasis on our attribution model solution, Corvidae, and ensuring the value is demonstrated to the client. This is coupled with the retention and upsell of Corvidae customers.
What is Corvidae?
Corvidae is our attribution software solution. It is powered by machine learning and capable of handling massive amounts of marketing behaviour data, the Corvidae product allows its users to understand the value of their marketing activity and use this information to automatically optimise that activity. We need skilled, passionate technical team members to be part of building Corvidae from initial working version into a fully fledged, production capable software product.
What will you need?
- Experience in a client facing role in account management or customer success and achieving retention, ideally including experience of a start up / high growth environment.
- Examples of identifying and driving high performance results across client projects
- Proficient Paid Media knowledge and ability to talk confidently around Paid Strategy across Search, Display, Video and Social Ads, including relevant middleware (e.g. DV360, etc) ideally experience in the past 1-2 years
- Proven track record of managing strategy with large spend clients to drive positive ROI.
- Strong ability to apply business