Community Manager (French German Speaker) - Remote
eightfour, United Kingdom
Job Description
We’re a social and end-to-end content production agency. Since 2008 we’ve been building an integrated, digital-first offering that combines content excellence with channel best practice to drive performance across our client base.
As a values-driven agency, our people are our power. We stay ahead of the game by hiring smart thinkers and giving them back what they put in: through rapid progression, industry-leading benefits and a culture which has been named in Campaign’s Best Places to Work for 4 years running.
We are looking for a trilingual Community Manager (English, French amp; German) who will be responsible for managing social media channels and communities for our clients across Europe. Joining our Social team, you will be always looking for opportunities to improve quality and performance and showcase true value for clients and the agency. We are looking for a well-organised candidate with a positive, ‘can-do’ attitude.
Requirements
Specialist Skillset
- English, German amp; French speaker - ideally native in one
- Proven experience managing social accounts Facebook, Twitter, Instagram, Pinterest, etc.
- Experience with community management, audience engagement and customer service, including software e.g. Sprout Social, Hootsuite, Sprinklr is a bonus - but training will be offered
- Excellent written and communication skills, social copywriting
- Reporting and analytics experience preferable (platform insights and software e.g. Sprout Social) - but training will be offered
- Social listening and monitoring
- Previous experience of a fast-paced environment / agency
- Best practice is at the heart of everything you do
Attitude amp; Communication
- Super organised and professional
- Proactive and resourceful
- Excellent time management
- Impeccable attention to detail
- Client-facing experience
Nice to haves
- Experience with Luxury amp; Lifestyle brands, Automotive, 3rd sector
- Experience creating content for social and working with creatives
Responsibilities
- D2d management of social accounts, ensuring client objectives are met, work is of the highest quality
- Community management providing top-class customer service and crisis management
- Scheduling social content, and checking-in on a daily basis for quality control
- Handling organic amp; paid content across social platforms; owning campaign roll-out, working with other team members
- D2d handling of client queries and preparing monthly client meetings
- Supporting on campaign ideation and planning, decks, etc.
- Reporting and analytics gathering learnings amp; benchmarking metrics, setting clear actions to implement
You may have worked in the following capacities:
Community Manager, Social Executive, Social Specialist, Media Executive, Marketing Executive
Benefits
+ Named in Campaign Magazine's Best Places to Work 4 years running +
Can be a remote role if preferred! Alternatively Hybrid working - London, EC1Y (1 day in the office) / Remote Home Working (4 days) as default - flex as you want.
Private Healthcare amp; Life Insurance, 25 Days+ Holiday, Team Minibreaks, Regular Socials
Culture: Open, Engaged amp; Inspirational Culture
Partnerships: Pinterest, Twitter, LinkedIn, Facebook, Sprout Social, Audiense, Klear, Snapchat
Clients: B2C Consumer Brands
Sectors: Gaming, Luxury, Automotive, Tech, FMCG, Travel, Hospitality and 3rd Sector