Client Support Administrator
Orean Personal Care Ltd, United Kingdom
Job Description
Client Support Administrator
Department: Customer Services
Reporting to: Head of Client Support
Background
Orean Personal Care has developed an award-winning reputation for quality, service and speed and has been in operation for over 20 years. As a premium private label cosmetic manufacturing and innovation company, we pride ourselves in being able to create, produce, package, and distribute high-end product ranges whilst maintaining long-lasting relationships with our clients.
Our site in Cleckheaton, West Yorkshire, has over 200 people working together to produce top quality products for clients across the UK and beyond. Due to our ongoing ambitious growth, we are looking to recruit a Client Support Administrator to support our Client Support Team.
The Orean Vision
To provide the most desirable contract manufacturing experience
Our values
COLLABORATION:
To create deep long-lasting relationships for the benefit of all
AMBITION:
To continue to grow and evolve with resilience and enthusiasm
EXPERTISE:
To acquire and apply appropriate knowledge, innovation and technology
INTEGRITY:
To be straightforward, open, honest and fair
AGILITY:
To respond efficiently and effectively to all requirements and challenges
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Role
- Liaising with Client Support amp; Account Managers to ensure Supply Chain Forms are correctly filled in and processed within the system.
- Processing new amp; replenishment orders in alignment with the Service Level Agreement.
- Processing amp; amending Bill of Materials for existing orders/products on the system.
- Managing customer sample despatch amp; requests, as well as completing delivery notes for internal processing.
- Liaising with Purchasing to arrange goods-in bookings amp; completing any required paperwork for Warehouse.
- Creating Outer Case Labels in alignment with customer requirements.
- Spearheading general maintenance amp; clean-up of the internal systems.
- Undertaking various other amp; general administrative duties appointed by the Head of Client Support.
- Any other duties requested by the Head of Client Support.
Requirements
Person Specification
Personal characteristics:
- Effective communicator.
- Self-motivated.
- Strong problem-solving skills.
- Strong IT skills.
- Approachable.
- Excellent organisational skills.
- A sharp eye for detail.
Knowledge, Experience and Work Skills Needed:
- Good level of education; functional skills in English amp; Maths are required for this role.
- Keen interest in Client Support amp; Administration.
- Strong MS Office skills, including Outlook amp; Excel.
Benefits
5 weeks annual leave plus 8 paid bank holidays
Access to the Orean Holiday trading scheme
Life Assurance
Private Medical Insurance
Discounted rate for Corporate Gym Membership with Hub26
Workplace Pension
Access to Company Shop based in Bradford
Fruit Mondays
Bi - Annual Staff events
Bike to work / Car share scheme