Customer Success Specialist - JobRack
JobRack, United Kingdom

There’s a lot of detail below for you to read, if you don’t like detail then no worries, you’re not for us!

Click here to watch the video from Noel, the CEO of JobRack:

https://youtu.be/pzPqVL1caRM

JobRack helps business owners from all over the world hire quality remote team members from Eastern Europe.

Our clients work with us for three key reasons:

1. We give them access to the high-quality talent they couldn't find themselves

2. We give them the help and support to hire successfully

3. Because they trust and relate to Noel, our CEO, as a business owner and entrepreneur.

Over the last few years we’ve grown massively, here are a few of our achievements and there are lots more to come:

• Over 1,000 people from Eastern Europe successfully placed into great jobs with employers from all over the world.
• Launched a Done With You Hiring Service with immediate success and 5 x our revenue within 5 months.
• Helped hundreds of businesses grow by hiring great team members with many of them returning to hire again and again.

Noel (Owner/CEO)

Noemi (Operations Manager),

Ilma (DIY - Hiring Success Manager)

Vanja (Business Development Manager)

Ajsa amp; Doris (Operations Assistants)

Andjelija (DWY Hiring Success Manager)

Slobodanka (Recruitment Manager)

Amra, John and Stefan (Recruiters)

Nikola, Jasmina, Jovana, Olivera (Recruitment Assistants)

We are making big changes in the remote work world, and we do our best to make both the hiring and job-hunting experience more enjoyable every day.

Here’s some of us on our team retreat in Split, we’ve tripled in size this year alone and are still growing!

We are a close-knit, fun and friendly team, and being helpful and friendly to customers and teammates is core to everything we do.

Our values are:

We have clarity - we know where we are going and what’s expected of us

We work with focused speed

We are positive and professional

We wow our customers/clients

We constantly improve

Above all we are helpful and friendly

We are growing rapidly and because of that, we are looking to add a Customer Success Specialist to ensure our Done With You clients get an incredible service through being their primary point of contact. You will be energetic, outgoing, and professional, and you’ll get excited about the idea of helping business owners grow their businesses and free up their time by helping them hire great team members.

You will be the face of our client delivery by engaging with customers, managing the onboarding of our high-touch recruitment services, and providing updates to customers by email, videos, and regular Zoom calls.

More specifically, within this role, you will:

• Lead client onboarding calls using our clear and effective methodologies, explain our process, and our expectations, and show them how we are going to get them great results
• Maintain great client contact and constantly look for ways to improve the client communication process
• Accurately and promptly review, consolidate, and transfer our team’s suggestions and recommendations to DWY clients
• Maintain proactive contact with clients to ensure they remain fully engaged in the hiring process to help us help them to succeed
• Liaise with the recruitment and operations team about the status of client roles to be able to effectively keep the clients up to date
• Build rapport with the clients and ensure great communication whilst also ensuring the Recruitment / Operations teams have all the necessary information to produce excellent work
• Identify ways to improve customer engagement encouraging referrals and repeat business
• Help us make sure we improve every day
• Work with the Hiring Success Manager, the Operations Manager and the CEO and interact with the wider JobRack team, including recruiters, recruitment assistants, and job post creators.

You'll be supporting our growth helping ensure we can wow our customers with the best onboarding calls and best client communications of any service they've ever experienced.

In your first few weeks at JobRack, you will have the opportunity to learn how we operate our business, shadow the current team on client calls and build confidence to take on client calls yourself.

Requirements

We are looking for a professional with a can-do attitude and a reliable,

Job Rewards and Benefits