We are Zapp, a hyper-growth on-demand rapid delivery service bringing 1000s of groceries and essentials from shelves to doorsteps in minutes, 24/7. We’re bringing together a diverse crew to chaperone our fast growing business and are laser-focused on creating a product that is geared towards delivering a delightful experience to our customers. We launched in London in late 2020 and as we expand globally, we are keen to extend our team and are curious to see what you've got to offer. We believe in looking after our employees and value equality with no difference in treatment or respect between our teams at the Hub, store or rider levels.
We’re looking for results oriented Shift Supervisors to manage the day to day store operations. Your daily adventures will include sorting customer orders, inventory management, managing scheduling/resource planning and hands-on team management. Ready for a fun and rewarding ride where your career can really take off? apply now!
Here’s what you’d be doing:
- Effectively manage the stores during shifts including performance management of pickers and riders.
- Own the effective operational and commercial success of the store whilst you are on shift, ensuring customer orders are correctly assembled and keeping to effective KPIs and SLAs such as receiving orders to dispatching riders
- Manage stock - from inbound to cycle counts
- Conduct effective handovers, including end of shift reporting to next shift
- Proactively check staffing levels (up to 72 hours in advance)
- Undertake both General and Hamp;S tasks as per company guidelines
- Supervise, coach, train and motivate store associates
- Report on performance during the shift - including escalation of issues
- Maintain a high-level warehouse environment, ensuring that potential hazards are dealt with safely and efficiently
- Liaise with the Store Manager regularly to maximise performance improvement - with specific actions eg training the team
- Be a guiding example of high performance, professional conduct and the Zapp values (Customer Obsession, Excellence at Everything, Doing The Right Thing amp; Long Term Thinking)
Requirements
The ideal candidate will have the following:
- Previous experience managing teams of over 75 people
- Experience in Food, Retail, Hospitality, Warehouse or similar live operational environments is an advantage but not essential.
- The ability to independently lead shifts and the flexibility to work over a 24/hr shift pattern
- Ability to motivate and enthuse a team - create a fun and positive work environment
- Proven ability to problem-solve and organise including time management, resource planning
- Comfortable using an array of technologies and applications in a business setting
- Speed and the ability to handle growth without sacrificing attention to detail
- Drive and the ability to lead a team to achieve set goals
- Easy to work with, builds relationships with store colleagues and is personally invested in their success
Benefits
- Be part of a fun, fast-growing tech startup and get the opportunity to progress in your career at Zapp
- Competitive salary package
- Get paid breaks and vacation days
- We will contribute 3% to your pension
- We’re committed to sustainability- all our couriers are employees with benefits and we use a fully electric fleet, recyclable paper bags amp; anti-food waste partnerships to reduce our carbon footprint.
- We offer private health care, paid sick days and maternity/paternity leave pay
- Work in an open, respectful and inclusive work environment
Employment Type:
40-hour contracted position (we operate 24/7, across days, nights and some weekends managed on a rotational basis with other shift leaders in the team).
At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and bring our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.