Head of Server Side Engineering
Feefo Holdings Ltd, United Kingdom
Job Description
Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 5,000+ clients worldwide to collect reliable and constructive reviews they can learn from and display. We provide invite-only, verified customer feedback, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, smart profiling, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
We have great relations with our investors who are supportive of our ambitious growth plans. These will be delivered through strategic acquisitions, partnerships as well as driving organic growth through exciting new product innovation.
To that end, we recently acquired Reevoo, a smaller competitor that focusses primarily on enterprise clients. We are now working on an exciting and technically challenging client migration program and an overall platform upgrade, to position us as a scaled up single brand business in the Consumer Feedback, CX amp; Data Insights arena.
To learn more visit: www.feefo.com, LinkedIn, and Twitter
About the role - Head of Server-Side Engineering
Reporting to our CTO the Head of Server-Side Engineering acts as one of three department heads leading a section of the Technology Team’s engineers. You will have a specific focus across the wider team on the advocacy of server-side engineering excellence backed by your domain expertise and passion for backend technologies. Beyond your technical contributions your key priority as a manager of people is to build and maintain a high calibre team, safeguard their health and enable them to succeed in delivering high performance and productivity.
Responsibilities:
Strategic
- Evolve, contribute, and deliver against the Technology Team’s strategy and quarterly OKRs
- Work closely with our product team to understand the problems we need to solve for our customers and how we can solve these with innovative technical solutions
- Build our engineering capability by providing technical leadership and career development for the department and wider engineering community
Leadership amp; management
- Continually strive to build and maintain a high-performance culture within your team
- Create opportunities for engineers to grow their skills and experience
- Hold regular 1:2:1s with members of your team, giving frequent actionable feedback on their performance
- Continuous improvement/evolution of our agile engineering practices
- Fostering autonomy and self-organisation within our squads, making final decisions when necessary
- Contribute towards the psychological safety on your team
Technical
- Encourage alignment across the team on standards of practice and design patterns
- Establish effective mechanisms for distributing knowledge, working against single points of failure
- Make technical contributions to product architecture, conducting code reviews and supporting team members on overcoming blockers
- Contribute towards programme level planning from both an execution and architectural perspective
- Continuous improvement of product quality, security, and performance
- Investigate emerging trends in engineering approaches, perform horizon-scanning for the organisation and introduce innovative ways of working
Requirements
Required:
- Bachelor’s degree in Computer Science, similar technical discipline or demonstrable equivalent career experience
- At least six years of commercial software engineering experience in Rest APIs and OOP, preferably Java 8 or higher
- Experience of developing solutions within public cloud, preferably Google Cloud Platform
- Proven experience in architecting complex software solutions and researching the appropriate technologies to deliver them
- Experience of managing and developing a team in an agile environment
- Experience of working with co-located and remote developers
- Experience of Agile development design principles
- Source version control, ideally GitHub
- Developm