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Implementation Project Manager - EMEA
Alida, United Kingdom
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 21, 2022
Last Date
Nov 21, 2022
Location(s)
Job Description
About AlidaAlida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them.
Our team is reimagining how businesses make their decisions through our award-winning Total Experience Management (TXM) platform. We work with some of the world’s top companies like Twitter, Red Bull and J.Crew to help them build stronger brands, happier workplaces, winning product portfolios and lasting customer relationships. We’re backed by some of the most respected names in business including, Round13, OMERS Ventures, Georgian, W Capital and Vistara Growth. Through their support we’ve raised over $50M in the last year!
The Alida team are high-performers who are committed to being bold and curious, while always leading with empathy and authenticity. We’re looking for talented people who thrive in a fast-paced environment and are keen to make an impact by bringing their big ideas to life. As a digital-first culture grounded in agility, Alida has intentionally built a hybrid work environment where our employees can choose when they’d like to work from home or come into the office to engage with their peers.
Implementation Project Manager
As our Implementation Project Manager, you will play a critical client facing role in helping Alida customers quickly and effectively implement their software investment. You will be responsible for leading the customer implementation, guiding the solution design, and ensuring the SaaS platform is fully configured and setup to meet client requirements
You will work with teams internally and externally, with a focus on rapid time to value and client enablement. Due to the nature of the work volume, you will be expected to manage multiple implementation projects in a deadline-driven, fast-paced environment.
We are a hybrid first company, and this role is based in our London, England office.Job Responsibilities: - Leverage strong people and leadership skills as well as focusing on a team based approach; you will successfully drive implementation and transition of Alida’s solutions within our customer's environment
- Maintain stakeholder engagement at all levels of organizations through effective and efficient deployment of communication strategies and plans.
- Drive the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction
- Serve as project leader for customer’s implementation team; both Alida and client
- Set agendas and lead strategy, kick-off, and design workshop meetings
- Engage with and guide customer’s senior leadership
- Understand complex business requirements and craft tailored solutions
- Quickly learn and explain technical concepts to Alida’s largest customers
- Apply critical thinking skills to identify suboptimal internal processes
- Lead live customer sessions to deliver tailored in-product training, instill best practices, and guide product adoption
- Provide technical consulting and product expertise
- Adapt content and guidance to the customer’s specific business objectives
- Respond to shifts in configuration scope and effectively manage client expectations,
- Hold self and team accountable for project delivery: on time, on budget, and within scope
- Simplify complexity so that customers can benefit from a more effortless experience
Desired Skills and Experience: - Post-secondary educational degree
- 5+ years of client facing consulting and implementation experience
- 5+ years of project management experience is required, preferably in the area of customer onboarding, PMPEncouraged
- Prior experience in customer experience program implementation
- Enjoys designing and implementing software solutions
- Proven ability to work in a cross-functional and fast-paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Enjoys solving different client challenges every day
- Up to 25% travel may be required
We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requi Job Specification
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