Product Manager (Fixed Term Maternity Cover)
Spabreaks.com, United Kingdom
Job Description
Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 70, working with over 1000 of the world’s leading spa hotels. We send away over 6000 travellers each week, have won multiple industry awards, and we are just getting started!
What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the travel industry.
An exciting opportunity to join the UK amp; Europe’s largest Spa Break Booking Agent at management level to manage and continually develop a portfolio of hotel and spa venues for the company. Based in the heart of the buzzing city of Brighton, multi-award-winning Spabreaks.com has experienced phenomenal growth over the last few years and is planning further expansion as we take advantage of a growing wellness and short break market. Previously ranked number 2 in the Sunday Times Fast Track 100, Spabreaks.com is part of the Palatinate Group which also includes brands such as the award-winning Yourgolftravel.com, Love Velo, Out of Office.com amp; Racing Breaks.
Purpose of role:
Reporting to the Head of Contracting and Product, the Product Manager will be directly responsible for managing a portfolio of supplier accounts consisting of hotels and spas throughout the assigned geographical area. The individual will be required to develop a strategy to enable growth through effective management of existing venues, and by signing up new partners. The role will include working closely with the sales and marketing teams to identify opportunities and to deliver an 'end to end' procurement and contracting solution to meet the established company headline KPIs.
Example duties of postholder:
To create a strategy to grow the assigned geographical area and help to form the Product departmental strategy.
To meet set objectives and departmental KPIs which are linked to profitability and sales via supplier procurement, and accurate delivery to the company sales function.
Working closely with Senior Management across all departments to create new products and initiatives, and implement robust processes for their implementation.
To manage existing accounts, providing regular feedback, sales reporting and highlighting opportunities to grow the business.
To maximise revenue from existing and new accounts through the creation of commercial deals with key partners through overrides or other income streams.
To support the XML integrations manager to achieve our connected venues target.
To source product in the most efficient and cost effective way while maximising allocations, availability and revenue.
Support, contribute and manage ancillary revenue streams, in line with objectives.
Visiting key partners in their locations and occasional travel to visit venues for account management and to assist the onboarding process.
Requirements
A minimum of five years of product or account management/development experience, within a hotel or spa related business, with a proven track record of success.
An excellent people manager, with strong communication skills. He/She must be able to demonstrate the ability to deliver change though others.
Strong negotiation skills, having a proven track record in securing competitive rates, exclusivities and alternative sources of revenue.
Experience in working with XML connections and contracting product via various sources, including channel managers, bed banks and direct contracts.
Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurised and constantly evolving environment.
Pragmatic and hands-on, the candidate must also have an affinity with the product, and an appreciation of the sales process.
Hybrid working model available with a minimum of 3 days a week spent at the Brighton office.
Benefits
Competitive salary
22 days holiday pa, increasing to 25 upon completion of a 6-month probation
Familiarisation trips (free Spa breaks!)
Path to Wellness Scheme which includes corporate gym membership, socials, massage and lunch and learns seminars