IT Project Engineer
Opus Technology, United Kingdom
Job Description
WHERE? OPUS
Established in 1992, Opus is an independent, privately-owned technology provider, based in Reigate, Surrey integrating best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Working together with our industry leading partners, our purpose is to enable businesses to succeed and thrive.
Due to our exciting, ongoing growth within the IT amp; Telecoms Sector, we are currently recruiting for an ambitious IT Project Engineer you will act as the technical lead working side-by-side with the PMO team in the delivery of Microsoft projects, whether they be internal projects or external client orders. This is a technical team, and it is essential to maintain up-to-date skills for the nominated products to deliver projects effectively.
We’re proud of the people that work for us and the culture that has been created by us all. We strive to work hard, never give up and aim high with a bit of fun thrown in at the same time. We encourage staff to keep learning and developing so together we can continue to thrive.
Car Allowance
25 Days Holiday + 8 Bank Holidays
Remote working an option with occasional client site visits
As an individual you will need to have a high level of personal motivation, a willingness to adapt in a fast-paced environment and be an effective communicator.
Additionally, you will be responsible for:
- Project Technical Validation amp; Risk Assess projects/solutions
- Project Documentation amp; daily paperwork
- Project Incident Logging
- Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable
- Effective liaison with customers and 3rd parties involved
- Fault diagnosis and resolution
- Remote programming for additional works and system related changes
- End user training for products installed
- Uphold the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints
- Proven experience in leading IT projects technically, without the need of assistance/intervention from other engineers.
- Minimum of 2 years’ experience in Microsoft project delivery, including product related qualifications for installations and ongoing support of Microsoft solutions.
- Proven experience of liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills, both on site and remotely. Clear direction setting and methodical work ethic.
- Experience of incident management - owning technical escalations, working closely with the manufacturers to successful resolution.
- Experience in populating project documentation i.e. LLD, Resiliency Documentation and Task Plans for example.
- Conducting audits of existing customer environments and producing necessary reports/documentation
- The ability to be able to understand and adequately support less experienced peers when there is the need to, with the addition of being able to mentor and motivate junior staff.
- Maintains consistent service and delivery standards for clients.
- Passion for achieving measurable high standards.
- Essential experience in:
- High level of personal motivation
- Ability to communicate at all levels
- Positive attitude and behaviour, as well as trustworthy, credible, and reliable nature
Other organisations may call this role an IT Project Engineer or an IT Infrastructure Engineer.
Our aim is to attract, develop and retain the industries most talented people, and we’re keen to hear from individuals that have the same values as we do and want to work in an inclusive, friendly, and supportive environment.
We are seeking an IT Project Engineer with:
- VPN configuration
- PowerShell
- File, Print, IIS and general server technology experience
- Security applications; server and client
- Email Security
- Storage and Backup recovery
- DNS; external and internal
- LAN/WAN technology awareness
- DHCP
You must also possess a thorough fault process mentality to accurately evaluate calls. Self-reliance on technical abilities and knowledge.
Beneficial experience in:
- CompTIA A+ / Network+ / Security+ or equivalent qualification
- Network monitoring tools - SNMP,Solarwinds etc.
- SQL
- Mimecast
- Extensive knowledge of Azure
- Cisco Meraki LAN, WLAN, Security deployment and support
- SDWAN experience
- Understanding of networking concepts: VLANS, QoS, Spanning tree, trunking
- Microsoft Teams; Microsoft Business Voice / Direct Routing
- UC / Telephony experience