Technical Customer Support Lead
V7, United Kingdom
Job Description
Salary range: 40,000 - 60,000
Voted by Forbes as one of the top 25 machine learning startups of 2021, and the CogX 2021 Best AI product in healthcare. V7's mission is to enable any business to create and leverage vision AI and solve any visual task.
If you're not familiar with V7, here's our product in 100 seconds: https://www.youtube.com/watch?v=iBpgSQk5Qyg
We are a venture-backed team harnessing and curating the AI data of some of the world's most ambitious tech companies and AI startups. What sets us apart is our team's obsession with pushing our product to where AI will be three years from today. The product sells itself to the right user, yet we must continue to attract and hire incredibly smart people to continue this path.
About the role:
- Technical point of escalation for frontline Customer Support Team
- Managing V7's customer communication through email, chat, and calls
- Cross team collaboration on customer calls as a technical point of contact to resolve technical issues quickly and effectively
- Reporting customer requests, bugs, and additional information to engineering
Requirements
- 2+ years of experience in technical customer-facing role
- Strong scripting proficiency in Python (essential) and cloud storage architecture
- Strong understanding of distributed systems’ integration with REST APIs, JSON and XML
- Logical, problem-solving thinking, ability to work unassisted, without a script
- Fluent in English, with excellent soft-skills
- Experience in a high/hyper-growth environment preferred
Benefits
- Unlimited vacation, just tell us when you need time off.
- Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network amp; knowledge during normal times.
- Yearly 4-day company retreats in stunning locations
- Unlimited high-quality coffee, tea, snacks, and other comforts every day.
- Ability to work remotely.
- Stock options