At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and diverse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, diversity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.
What is DISCO?
DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.
Location
Remote - London, England, UK
Role
Do you possess a love for customer success, creative problem solving, and have the ability to quickly build strong, trusting relationships? We are seeking a highly-skilled Onboarding Customer Success Specialist to join DISCO and provide a world-class onboarding experience to our customers. This is a high-velocity position where you must manage multiple accounts at once and ensure customers are successful during their DISCO journey.
Responsibilities
- Hands on management of onboarding new clients, providing detailed direction on how they can start working with DISCO
- Seamlessly migrating of client assets and metadata from existing platforms and systems on to DISCO
- Delivering training sessions to new and existing clients
- Developing rapport and relationships with clients and working with the team on implementing creative ways to support them
- Liaising with the product, sales and marketing teams to share clients’ feedback to further improve our product
- Identifying opportunities for the marketing team to speak to clients for case studies/ testimonials
- Maintaining an in depth knowledge of DISCO in order to identify opportunities for our clients and keep them informed of updates to the product
- Assisting in the negotiation of client upgrades and renewal
Requirements
- 3+ years of experience in a Customer Success/ Onboarding role, where you were responsible for onboarding, retaining and expanding client accounts, including enterprise level clients
- Excellent listening, written and verbal communication skills
- Excellent time management skills with a detail and goal oriented mindset, when working on multiple projects concurrently
- Strong self-motivation and problem solving skills for working in a remote environment
- A tech-savvy approach to learning new software and tools, specifically with intermediate to advanced knowledge of Excel and Google sheets
- Advanced presentation skills when speaking with clients, including senior management, via in-person or screen share calls
- An empathetic and patient outlook with a curiosity for what motivates our clients and how we can best support them
Benefits
At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home whilst being supported by a friendly and fun international team.
In addition, you will receive:
- A competitive salary in a fast-growing startup
- Office set-up allowance
- Annual learning and development allowance
- Four weeks of paid vacation leave per year
- Paid bank/public holidays as outlined in our Leave Policy
- Two weeks of paid sick leave per year
- Paid Parental Leave
- A company laptop
- Monthly internet allowance/reimbursement
- For US employees, health/vision/dental insurance contributions
- The ability to work how you want -- we’re not heavy on rule books. Everyone is trusted to figure out the best way to work.
To apply for this incredible position, please submit your resume along with a cover letter.
DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for individuals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.
Please note that we do not accept unsolicited resumes from recruitment agencies.