Operations Controller (Vehicle Ops)
Onto, United Kingdom
Job Description
About Onto
We’re on a mission to create a faster, smarter and more innovative way of accessing electric cars. We offer an all-inclusive subscription solution, with no deposit and only a monthly renewable commitment.
We’re changing the way people think about car ownership whilst also doing the right thing for the planet. By 2026 we aim to have a fleet of 500,000 cars across Europe saving over 370,000 tonnes in CO2 emissions.
In 2022, we closed a $60 million Series C funding round and continue to grow our offering as the leading car subscription service in the UK as well as expanding into Europe, starting with Germany and France.
Why not take a look
Onto
Onto: All-in EV subscription (@driveonto) • Instagram photos and videos
Tech.eu - Speeding up electric car adoption, Onto raises $60 million to enter Germany and beyond
About the Vehicle Operations Team:
This is an exciting opportunity for an enthusiastic individual to join our Vehicle Operations team to help deliver a seamless operational service to our customers.
The successful candidate will be part of a team responding to operational customer issues, travelling to our customers' vehicles to diagnose and resolve hardware faults, updating issues through our fleet management system, and generally looking after the hardware functionality across the fleet. Company vehicles will be available for travel to customer issues.
This role would suit someone who is passionate about operating within a fast-paced, growing company, excels at utilising a customer-first way of thinking, enjoys customer interaction, and is looking to be challenged. You will be encouraged to evolve our processes and develop ways of working as a team, as well as taking ownership for your areas of accountability. The ideal candidate will operate in a structured and logical way, ensuring that our vehicle operations are run in an efficient manner, and have confidence to work independently.
Requirements
Life as an Operations Controller at Onto:
- Using Onto’s fleet management system and excel spreadsheets to diligently monitor the hardware in our vehicles, and identify issues.
- Attending our customers’ vehicles to diagnose and resolve issues, putting the customers experience first
- Progressing and resolving hardware tickets using our fleet management system, demonstrating an efficient, consistent and professional mindset
- Collaborating with the wider Onto Operations and Customer Service teams to develop and improve our customer-facing processes and procedures
Ideally we are looking for:
Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match.
- You enjoy travel and hands on work, and are comfortable and professional when dealing with customers
- You have high attention to detail, and consistently check the accuracy of your work. You can manage your time effectively to ensure we resolve issues quickly
- You look for ways to improve the efficiency and end quality of our processes and will be confident in sharing your ideas to implement change
- Ability to understand systems and processes as well as being confident and computer literate in programmes such as Microsoft Excel/Google Sheets
- You must have held a full driving licence for at least 2 years, and with a maximum of 3 penalty points. No DR10 or DR30 convictions
Equal Opportunity
Onto is an equal opportunity employer, committed to diversity and inclusion. All applicants are given equal opportunity, regardless of age, gender identity or expression, language, disability, ethnic origin, religion, belief, culture or sexual orientation.
Benefits
- Onto discounted car (via Salary Sacrifice) - become a customer
and join the Electric Car revolution - Staff options scheme
- 25 days holiday (excluding bank holidays)
- Enhanced maternity and paternity leave policies
- Personal days - supporting mental health and creating space for employees
- A fun and social office environment with the flexibility to work
from home - Summer and Winter parties
- Regular get-togethers and team socials
- 200 to spend on role related development in Learnerbly (our learning management platform)
- Generous new hire referral bonus of 1000
More About Onto
Onto was formed in 2017 by co-founders Rob Jolly (CEO) and Dannan O’Meachair (VP People). Originally formed after Rob saw the challenge of converting people over to electric vehicles while working in the Corporate Strategy area of