HR Operations Officer
Opus Talent Solutions, United Kingdom
Job Description
Who are we?
Opus Talent Solutions is an international recruitment and training company that prides itself on solving global problems with talent.
We work exclusively in the future-focused areas of tech, digital and renewable energy driving a positive impact on the economy and the planet. We provide niche talent solutions to over 1,500 global clients including brands like Goldman Sachs, Burberry, Accenture, and ASOS.
We have 3 unique brands in the Opus TS family: Opus Recruitment Solutions (Tech), JD Ross Energy (Renewables) and _Nology (diversity and training). We aim to create diversity in the tech market and support the growth of the renewable energy sector.
Our people and our culture are vitally important to us, and our work within the sectors we work in.
Our aim is to know as much as we can about our business and our employees’ needs to ensure we create the space for employees to live and work in the manner that makes them the most productive and happy.
The HR Operations Officer is a newly-defined role; it’s us putting a stake in the ground as we start our move away from manual and administration-heavy HR tasks towards more of an automated, streamlined and repeatable systems-based approach to free up our time to do more of what we love, which is connecting with people and making sure everyone has a rewarding experience.
This role could be a great next-step for someone with experience as an HR Administrator, or an HR Advisor who loves the processes and hates inefficiencies, but we would also consider people from another detail-focused background.
Role purpose
The key purpose is to provide a professional level of customer service to the people who need support from us either internally (current employees) or externally (past and potential employees as well as suppliers). Alongside covering daily administrative tasks and handling and closing queries as they come in, the job holder will take full ownership of key HR processes and will be an HR systems super-user ensuring data is processed accurately. The role calls for technical dexterity, good adherence to routine and a strong sense of professional pride.
Scope
The role covers a range of services to the business, spanning the full employee lifecycle starting from before someone joins and all the way through the various stages of their exciting career with us.
What might that include? Such things as:
- managing the HR support inbox and responding to queries from co-workers, or referring them on to the best person so that we respond within established service level agreements;
- keeping our HR systems up to date and being open to more efficient ways of working;
- collaborating with the data analysis, employee experience and payroll functions to make sure changes and updates are captured appropriately, accurately and in the right place at the right time;
- carrying out the regular daily/weekly/monthly/annual tasks from the team’s planner;
- producing high quality correspondence (job offers, promotions, contractual changes, sensitive communications);
- contributing to and/or defining policies and processes that support company and HR strategy and goals;
- ensuring that templates are in good shape, regularly reviewed and updated; and
- participating in HR and business initiatives as needed and regular reviews to make sure that our documentation and systems are up to date.
Requirements
About You
This role will work heavily in processes and systems, but the key is its purpose: professional customer service and a focus on employee experience, so we are expecting someone to have extensive practical skills in that area. We would love to have someone who understands the employee journey and can critically assess how others do itso we can do it better.
We hope it goes without saying that this person will need great communication skills, a cool head, proven collaboration and cross-functional working, strong systems skills and an appreciation of discretion and sensitivity.
We’re looking for someone who spots an inefficiency, comes up with some ways to solve it, tests it, then does it!
Professional Qualifications
Strong A’levels and an additional certification or qualification that is relevant to this role.
Literacy in IT and English (verbal and written, with good verbal reasoning), may be supplemented by professional qualifications
Knowledge amp; previous experience
- HR administration, generalist HR and/or other professional/technical customer service experience
- Proven track record in HR systems use and administration or similar
Skills amp; behaviours
- IT literacy