Senior Client Delivery Manager - SaaS - Hybrid
NQC, United Kingdom
Job Description
Senior Client Delivery Manager - SaaS - Hybrid
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About your new role
This is an exciting time for us, as we’re seeing a significant amount of growth for our organisation. We are looking for someone who is excited about our mission and can join us to lead on some of our prestigious client relationships.
Your responsibilities will include:
- You will be responsible for growing and successfully maintaining our relationships with customers and strategic partners.
- Working closely to understand our customers’ goals and long term vision, and anticipating how NQC can support these initiatives.
- Attending regular customer meetings and events to network within the industry - National and international based travel may be required.
- Tracking and measuring customer satisfaction on a regular basis, to ensure customers are valuing the products and services we provide.
- Utilising customer feedback to make recommendations on service development and improvement initiatives.
- You will be a positive team player, with the ability to proactively support, mentor and engage with colleagues across the business to ensure that clients realise maximum value from our services
- Provide monthly revenue forecasts to the NQC Senior Leadership Team.
Requirements
Background requirements
- You will be an experienced Senior Account Manager or Customer Success Manager working with senior stakeholders, ideally within a SaaS environment.
- Experience of developing strategic customer relationships and accounts.
- Excellent business acumen and commercial astuteness.
- Experience of leading and managing a team.
Key Competencies
- Persuades, influences and listens to others, using reason and co-operation to reach agreement.
- Communicates and receives ideas, views and information to achieve understanding.
- Gathers and analyses information from a range of sources to identify problems and issues in order to make effective decisions.
- Supports team members and builds relationships to achieve common goals.
- Consistently motivated, committed and able to perform duties in all situations.
- Plans and supervises activities and resources to maximise performance.
- Proactive both as an individual or as part of a wider team.
Benefits
- Salary up to 55,000 dependant on experience
- 25 days holiday (Increasing with service)
- Fully flexible hybrid working policy
- Health Cash Plan
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Regular company socials and events
- Perkbox - Diamond access - giving you weekly free treats, monthly cinema tickets, birthday gifts
- Discount on retail and leisure