As a Lead Service Designer at Zone, you will play a strategic role across all stages of the process and delivery of our service design work. From championing service user needs and bridging them to government policy or regulatory frameworks, to understand and map the service context (e.g. stakeholders, partners, suppliers, ecosystems, physical infrastructure, etc.), formulate outcome-oriented hypotheses and concepts, and articulate service value propositions in multi-channel experiences across multiple touchpoints.
Lead Service Designers play a pivotal role in ensuring that the services brought to fruition are crafted to the highest standard, drive value, and meet and balance the needs of the people who use them and the businesses that deliver them.
Lead Service Designers also help articulate any organisational change that is required to support the delivery of the service effectively in the context of organisational capabilities (existing and new) and strategy. As a result, Lead Service Designers will be also involved in crafting any relevant capability that will help employees deliver the service (e.g. support and communication channels and touchpoints).
Zone in a nutshell
Zone is an experience consultancy - part of the Cognizant family made up of strategists, designers, engineers and delivery experts. We transform the businesses the world relies on by creating and orchestrating exceptional experiences for their customers, employees and partners.
Zone does this for some of the world’s biggest brands at every stage of their transformation journey whether that’s by deeply understanding customers to reimagine the journey, rapidly creating new products and services that deliver value, or by scaling innovation across large-scale enterprises.
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Our offices are open and we love to get together and collaborate with our colleagues. We're all hybrid working, so we'd like you to come into the offices at least two days a week
Our Values
We are inclusive -?We value diverse opinions, backgrounds and ways of thinking with a multi- disciplinary, collaborative approach to solving problems
We do what we say -?We value action and deliver what we promise at speed, which earns trust with clients and colleagues who thrive on feeling empowered to take the lead
We are kind -?We value empathy over ego and insist on a healthy work/life balance so our people feel safe and secure, and know t