Service Designer - Developmental Role
Viable Data Ltd, United Kingdom

About us

Viable Data is an innovative technology, data and UX consultancy, delivering excellence through our projects and providing our people with a supportive culture and opportunities for growth and continuous learning.

We thrive on the challenge of working across different projects, user needs and technologies and our teams and people?live?this every day. Our people-first approach and culture is central to our growing success as a consultancy.

We are an all-inclusive equal opportunities employer and proudly celebrate diversity. If you thrive on challenge, have a passion to learn and make a difference, and enjoy being part of a growing multidisciplinary team, look no further and start your Viable career, now.

About the role

As a Service Designer at Viable Data, you will be someone who can adapt quickly and easily to the flexible needs of our Central Government customers. You will join one of our high-performing consulting teams where you will play a pivotal role in designing amp; delivering exceptional digital products and services that directly contribute to the delivery of UK policy, economic growth and security.

This developmental role would suit someone from either a User Centred Design team or Business Analyst that has an interest in Service Designer role.

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

This role is largely remote with occassional business essential travel.

Requirements

Key responsibilities

• Responsible for designing new services, or updating existing services, to meet user needs, working as part of a wider user-centred design team

• Understand the user's experience whilst using a product or service.
• The ability to visualise a service including a user's touch points, overlaid with insights
• Map as-is journeys and creating new blueprints for services and processes across multiple channels

Skills and experience?needed

• An understanding of design thinking and Human centred design
• The ability to design services that meet user needs
• Understand the user's experience whilst using a product or service

• Understanding of agile approaches and experience of working in agile teams
• Experience of designing in a complex environment that is prone to change

Due to the nature of work, you must be willing to undergo and be capable of achieving SC security clearance

Benefits

Why work with us?

As well as providing a great place to work that has an amazing culture and the opportunity to work on excellent projects where you will really make a difference, we have a whole host of additional employee benefits.

Our benefits package includes:

• Salary up to 60K
• 25 days leave
• 5 days dedicated training allowance, with individual budget
• Mentoring system, with 6-month review cycles
• Flexible hours and supportive of remote working
• 5% pension company contributions
• Annual bonus based on company performance
• Choice of company laptop (Macbook, Windows)
  

Job Rewards and Benefits