Sales Development Representative (SDR) - Hybrid
Feefo Holdings Ltd, United Kingdom
Job Description
Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
To learn more visit: www.feefo.com, LinkedIn, and Twitter.
About the role Sales Development Representative (SDR)
The SDR will focus on outreach, prospecting, and lead qualification, connecting with and following up on as many leads as possible and determining if they are good customer fits. The SDR will generate and follow up on leads moving them effectively through the sales pipeline, connecting and learning about businesses and needs. Once qualified, and a demo is booked, the SDR will be responsible for smoothly transitioning the prospect to the Sales Consultant who will take over to close the deal. Follow up on inbound leads and generate own leads through market research, identifying potential companies to contact based on specific criteria. Map potential clients, conducting research to:
- Identify key decision makers
- Build insight enabling you to engage and educate providing solutions to problems and challenges
- Establish contact with decision makers through cold outreach, calls, and emails
- Engage with decision makers, identifying and understanding needs, establishing motivations, ensuring each lead is fully qualified
- Establish a good rapport with decision makers, booking product demos and meetings on behalf of the Sales Consultants.
- Use CRM (Customer Relationship Management) to ensure the sales and handover processes are followed effectively
- Work closely with the marketing and the sales teams to devise marketing materials and tools to support new sales development
- Ensure continued self-development to learn the Feefo product and new features
- Any other projects and tasks as required by business need
Requirements
- Bachelor's Degree
- Ideally 1 years’ experience supporting a sales team or in an outbound Sales role
- Experience conducting research to identify potential customers and key decision makers
- Experience working to, and exceeding, targets with responsibility for your own success.
- Experience of using CRM databases
- Be consultative, tenacious, and professional in approach, have high levels of motivation and first-class communication and presentation skills
- Excellent interpersonal skills - ability to build rapport at all levels, internally and externally
- Strong organisational and time management skills
- Clear and effective communication skills, on the phone, in writing and in person
- Effective listening skills
- Excellent problem-solving skills
- High level of resilience - easily handles objections and rejections
Benefits
Hybrid Working amp; Offices
- Feefo offers a hybrid working pattern (Monday amp; Fridays at home, Tuesday - Thursday in office)
- Offices in London, Petersfield, Boston and Melbourne
- Lots of breakout space and common areas
- A pool table tournament amp; footie team
Benefits amp; Perks
- Health care cash plan allowing you to claim money back towards regular and routine healthcare treatments, including dental, optical, physiotherapy, gym discounts, telephone counselling and many more!
- Income protection meaning that if you are unable to work due to illness or injury, you’ll be provided an income of up to 75% of your salary
- Pension (4% employer contribution, 4% employee contribution)
- 25 days holiday per year and increased annual leave with continuous service (plus 8 UK bank holidays amp; 8 US national holidays)
- Additional paid day annual leave for volunteering and charity