Credit Control Assistant
Feefo Holdings Ltd, United Kingdom
Job Description
Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
To learn more visit: www.feefo.com, LinkedIn, and Twitter.
About the role
Reporting to the Senior Credit Controller, the Credit Control Assistant will be responsible for assisting with the timely collection of payments from our diverse customer base. This is a great entry level role for someone starting their career in Finance. The Credit Control Assistant will also support the wider team where needed, including reconciliations, reporting, and handling general enquiries.
The Finance Department are based in our Petersfield office where this role will be located in office, Tuesday, Wednesday and Thursday and remote Monday and Friday.
Credit Control:
- Contacting customers, predominantly by phone to chase outstanding debt
- Resolve billing and customer credit issues
- Take actions to encourage timely debt payments
- Process payments and refunds
- Update account status records and collection efforts
- Responding promptly to client emails and inbound calls
- Liaising with other teams to advise of customer account status
- Report on collection activity and accounts receivable status
Bank reconciliations:
- Reconciling payments received into our bank and posting into our accounting system
Team cover:
- The Credit Control Assistant will be required to provide cover for other team members when needed, in areas such as purchase ledger
Ad-hoc/ project support:
- Support the Financial Controller and Senior Credit Controller with any ad-hoc tasks/ projects as require
Requirements
- 6-months prior experience working in a finance position, in a SME environment
- Confident on the phone, and ability to make high volume of phone calls (100 per week)
- Excellent written and verbal communications skills
- Proficient in Microsoft Office including Excel, Word amp; Outlook
- The ability to manage your own caseload, and organise your time
- A good knowledge of accounting and CRM systems
- Friendly, approachable and willing to learn and accept feedback
- Enjoys working as part of a team
Benefits
Hybrid Working amp; Offices
- Feefo offers a hybrid working pattern (Monday amp; Fridays at home, Tuesday - Thursday in office)
- Offices in London, Petersfield, Boston and Melbourne
- Lots of breakout space and common areas
- A pool table tournament amp; footie team
Benefits amp; Perks
- Health care cash plan allowing you to claim money back towards regular and routine healthcare treatments, including dental, optical, physiotherapy, gym discounts, telephone counselling and many more!
- Income protection meaning that if you are unable to work due to illness or injury, you’ll be provided an income of up to 75% of your salary
- Pension (4% employer contribution, 4% employee contribution)
- 25 days holiday per year and increased annual leave with continuous service (plus 8 UK bank holidays amp; 8 US national holidays)
- Additional paid day annual leave for volunteering and charity work
- Save up to 30% off high street prices with our cycle to work scheme and bag yourself a bike worth up to 1000
- Apply for a season ticket loan to cover the cost of travel to work to be repaid through your salary
- Whilst no amount of money can replace a loved one, Life Assurance helps support your family financially in the event of your death (4 x salary)
- We’re big on work life balance, so enjoy additional days of annual