Corporate Account Manager
Arrow Business Communications, United Kingdom
Job Description
Job Title: Corporate Account Manager
Location: Glasgow (Hybrid)
Salary: 30,000 - 35,000 with OTE to 80,000 + Car Allowance
Contract type: Permanent
About the role
This is a great opportunity to join a successful and long-standing team in our Glasgow office as a Corporate Account Manager.
Working on a hybrid basis, you will Manage a portfolio of approximately 150 Corporate clients who currently use Arrow products and Services. We are looking for someone who can upsell and cross sell new services into these accounts, whilst ensuring the customer remains happy.
As a Corporate Account Manager, you will be the main point of contact in all matters related to client concerns and needs. We are looking for someone who can build and strengthen client relationships to achieve long-term partnerships, whilst maintaining accurate client records, keeping track of any contract updates and renewals
You will work closely with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
What you’ll do
- Handle enquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Visit customers to build relationships and look at opportunities for sales
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Requirements
What we are looking for?
Essential
- Full UK driving license
- 2 years experience in Account Management or Sales, ideally in Telecoms or IT
- A real interest in developing a thorough understanding of our products and service offerings
- A proven track record of achieving targets
- The ability to quickly build relationships with customers
- The ability to remain calm under pressure
Desirable
- Experience of cross selling products including IT Support contracts, connectivity, mobile device management amp; Hosted telephony
Benefits
Who are we?
Arrow has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for Arrow?
At Arrow we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Arrow a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- ‘Design Your Life’ training and development programme
- Flexible working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- Arrow Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.