Head of Collections Strategy
Starling Bank, United Kingdom
Job Description
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.
We are looking for a Head of Collections Strategy to play a key role in managing Starling’s approach to supporting customers in need and developing and implementing our policies for collections.
Key Responsibilities
- Delivery of Starling’s policies for Collections, ensuring Starling customers get the best possible outcomes, and we meet the requirements of regulations
- Ongoing oversight of the delivery of policies and procedures to meet regulatory standards
- Engagement with third parties to meet obligations under the Government Backed Lending schemes, including representing Starling on industry forums
- Development of customer engagement strategies and approach to achieve customer outcomes, reviewing the effectiveness of the current approach
- Working collaboratively with colleagues to understand the risks in the portfolio and forecast the operational impact
- Champion continuous improvement of SME collections processes and procedures
- Build familiarity with all key collections activities
- Ensure policies and procedures adhere to relevant regulation
Requirements
- A collaborative working style, able to deliver change and lead a team of people
- Previous collections experience (preferably strategy) and ideally knowledge of SME collections
- Familiarity with relevant regulation, including CONC 7, the Consumer Credit Act (CCA) and the Lending Standards Board (LSB)
- Experience of delivering policies and procedures
- Ability to support the rollout of policies and procedures
- Ability to influence different stakeholder groups and manage resistance to change
- Good qualitative and quantitative analytical skills
- Excellent written and verbal communication
- Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mramp;Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity amp; inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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