I have excellent skills with regard to troubleshooting and repairing IT problems and I can communicate easily and effectively with a wide range of people in any task. I welcome new challenges in my everyday life as I feel it is an opportunity to gain further knowledge and experience. I can work independently and also in a team to complete tasks and projects. I have also had previous experience in running my own business and working in the music industry. I would like to further my career & knowledge by studying MCSA courses in the future and by working in different sectors in IT.
-Maintaining the network of 200+ computer systems & laptops.
-Managing a Ruckus N band wireless system for Wi-Fi devices across site.
-Implementing multiple Wi-Fi networks for BYOD use onsite for staff and students.
-Setting up Azure storage account as a backup solution using Altaro VM backup – offsite solution
-Developing an inventory of assets/equipment.
-Using Exchange management & Office 365 on a daily basis.
-Providing support to all users (staff and students) across the network.
-Trialled and implemented securly web filtering system.
-Responsible for making decisions for the department and for IT services for the school.
-Installed 2 x Fibre DSL lines (interim) then co-ordinating Fibre to premises project with VMB.
-Implemented and setup a new onsite backup system/procedure for the servers– (Veritas to tape)
-Upgraded Hyper-V hosts and other virtual servers to Server 2012 R2 / 2016 & 2019.
-Rebuilt/Re-imaged all machines across site to 64bit Windows 10 from Windows 7.
-Use/management of Siemens unify telephone system (assisted with installation of the VoIP system)
-Managing users on Progresso & iSams (setting up users/password resets)
-Planning a long term maintenance/upgrade plan for the IT equipment across the school.
-Managing the department budget and planning the financial years.
-Day-to-day management of all IT systems. (physical hosts and virtual servers)
-Use of active directory and group policy on a day to day basis (and all other server management)
-Installing and setting up a new cost saving printing solution across the school (p counter).
-Working in a team and independently on a daily basis.
-Management of IT staff and deputising for the network manager when needed.
-Use of Impero software on a day-to-day basis to manage and support the school network.
-Managing the IT Helpdesk call queue & supporting pupils with IT support when needed.
-Supporting staff face-to-face and remotely over the network using Impero Software.
-Use of web screen 2.0 to configure filtering systems for the network.
-Managing 4 physical servers and 12 virtual hyper-v servers.
-Using backup exec and veem backup to back up on a daily basis.
-Assisting SLT to achieve school improvement goals and targets.
-Implementing and installing 4 brand new ICT suites.
-Using Sophos enterprise console to clean up and manage the network.
-Maintaining all laser printers across the school site. (Changing toner, image fuser and cleaning kits).
-Experience using SIMS database software.
-Support all audio/visual activities undergoing at the school. (Projector setups for meetings/presentations etc.)
-Undertaking senior technical duties and management of all systems of the school.
-Installing and setting up a new network and server for the school. (Windows 7 migration from XP)
-Using the Microsoft deployment service tool kit to upgrade systems to windows 7.
-Improving the schools IT facilities to meet their annual ICT action plan.
-Use of DHCP, Active Directory, Group Policy and many other server management tools.
-Managing and maintaining servers running Server 2012 and 2008.
-Setting up and deploying iPads to be used in the classroom for teaching alongside all curricular subjects.
-Maintenance of projectors in all classrooms (Changing bulbs & filters).
-Support and maintaining all laptops, computers and mobile devices such as kindles & iPads throughout the school.
-Managing and monitoring the aero hive wireless cloud system.
-Backing up the network system using Symantec backup exec on a daily & weekly basis to tapes and NAS drives.
-Yearly budget planning for future needs of the whole school.
-Supporting teachers in resolving problems with their computer systems, laptops & interactive whiteboards.
-Managing and keeping within the budget allocated for ICT.
-iPad deployment knowledge using MAC OSX/Apple Configurator/iTunes for imaging/syncing devices.
-Using showbie to use iPads throughout the school and to save/store work and content on iPads.
-Maintaining the cross campus network and support all users of the college with any technical issues they experience.
-Providing support services to the entire Southgate campus and 4 other campuses over the London area.
-Being part of the IT network campus domain migration by imaging all systems using ZENworks.
-Working independently on evening and weekend shifts managing the Southgate campus.
-Staying inline and on time with service level agreements.
-Managing and maintaining over 1100+ computer systems onsite and remotely to other college campus sites.
-Experience with virtual HP thin client systems running VMware.
-Maintaining all IT equipment on the college campus on a daily and evening basis and also weekends.
-Duty of being a 1st and 2nd line support technician.
-Using the helpdesk call management system on a regular basis to log and deal with calls.
-Managing over 100+ printers on a day-to-day basis ensuring all are functioning correctly.
-General maintenance of classrooms (Cabling secure and tidy, equipment secured, installation of new systems).
-Managed windows based desktops in a networked environment (diagnostic/problem solving procedures).
-Understanding desktop applications such as Microsoft office to support end users with problems.
-Staying in line with regular backup procedures on a day-to-day basis.
-Supporting users using MAC OSX and MAC software based applications.
-Maintaining all store rooms and making sure all auditing & inventory is up to date on a regular basis.
National Diploma ICT Systems Support (Hardware & Networking) – Triple grade Distinction
Equivalent to 3 A’s (Nominated & awarded ‘Student of the Year’ for this course)